a cloud computing web solutions provider from malaysia - offer ticket helpdesk system, cloud application, cd dvd replication, printing and packaging

Happy New Year 2019

Posted on December 31, 2018 by wampit

2018 happy new year with hands up and fireworks

Wishing everyone all good things on this New Year 2019! Have fun, joy, peace, love, care, luck and success ahead! Happy New Year Greetings to Our Friends!

Happy Deepavali 2018!

Posted on November 5, 2018 by wampit

Happy Deepavali 2018! Wishing all of you very happy Diwali. May you all enjoy the festival with lots of light. Best Wishes, Wamp Multimedia Sdn Bhd & Customer-Ticket.com

Ticket Helpdesk How-To: Create and Update KnowledgeBase

Posted on September 27, 2018 by wampit

Knowledgebase or FAQ is publicly available to all helpdesk users to encourage their self-service, before evening creating a ticket. It is advised to publish latest information and answers of common questions here. Anyone can try look for the information… Continue Reading →

Ticket Helpdesk How-To: Create and Update Canned Response

Posted on September 27, 2018 by wampit

Canned Response is standard reply or answer for common question which agents can simply pick and choose when replying to tickets. Having a list of canned responses will improve service consistency, significantly shorten the processing time of frequently asked questions… Continue Reading →

Selamat Hari Merdeka! Happy Independence Day 2018!

Posted on August 30, 2018 by wampit

To all our Malaysian friends, Selamat Hari Merdeka! Happy Independence Day 2018! Let us all wish a bright future ahead for Malaysia, for all Malaysians. Happy Merdeka Day to all Malaysians and Happy Holiday to everybody!

Ticket helpdesk with Flexible Ticket Form

Posted on May 23, 2018 by wampit

While the standard formatted ticket form ask for the minimal amount of information and makes it easy for users, sometimes it just may not be sufficient. Customers may need extra, more specific information fields to capture additional details regarding each… Continue Reading →

Ticket helpdesk report PDF samples – System Admin

Posted on April 27, 2018 by wampit

helpdesk system admin report attachment size by topic

We are deploying new system reports particularly to help system administrations of our cloud-based helpdesk solutions. These new reports will help system administrators better understand their cloud storage usage, as well as managing their end-user registered in system. These… Continue Reading →