Ticket Helpdesk – Single Sign-On (SSO) available

single sign on (sso) lockpad with title

Single Sign-On (SSO) is an authentication mechanism that allows a user to access multiple web applications or web services with one set of login credentials.   Advantages by deploying Single Sign-On (SSO) include: Eliminates credential re-authentication; thus, improving productivity. Simplifies… Continue Reading

Ticket helpdesk report PDF samples – System Admin

helpdesk system admin report attachment size by topic

We are deploying new system reports particularly to help system administrations of our cloud-based helpdesk solutions. These new reports will help system administrators better understand their cloud storage usage, as well as managing their end-user registered in system.   These… Continue Reading