Single Sign-On (SSO) is an authentication mechanism that allows a user to access multiple web applications or web services with one set of login credentials. Advantages by deploying Single Sign-On (SSO) include: Eliminates credential re-authentication; thus, improving productivity. Simplifies… Continue Reading
Wishing everyone all good things on this New Year 2019! Have fun, joy, peace, love, care, luck and success ahead! Happy New Year Greetings to Our Friends!
Happy Deepavali 2018! Wishing all of you very happy Diwali. May you all enjoy the festival with lots of light. Best Wishes, Wamp Multimedia Sdn Bhd & Customer-Ticket.com
Knowledgebase or FAQ is publicly available to all helpdesk users to encourage their self-service, before evening creating a ticket. It is advised to publish latest information and answers of common questions here. Anyone can try look for the information… Continue Reading
Canned Response is standard reply or answer for common question which agents can simply pick and choose when replying to tickets. Having a list of canned responses will improve service consistency, significantly shorten the processing time of frequently asked questions… Continue Reading
To all our Malaysian friends, Selamat Hari Merdeka! Happy Independence Day 2018! Let us all wish a bright future ahead for Malaysia, for all Malaysians. Happy Merdeka Day to all Malaysians and Happy Holiday to everybody!
While the standard formatted ticket form ask for the minimal amount of information and makes it easy for users, sometimes it just may not be sufficient. Customers may need extra, more specific information fields to capture additional details regarding each… Continue Reading
We are deploying new system reports particularly to help system administrations of our cloud-based helpdesk solutions. These new reports will help system administrators better understand their cloud storage usage, as well as managing their end-user registered in system. These… Continue Reading
Happy Chinese New Year 2018! May we wish you all great happiness and prosperity in the Year of Dog! Best wishes for the holidays and happiness throughout! 鸡年大吉! 恭喜发财! 生意兴隆! 财源广进!
Wishing everyone all good things on this New Year 2018! Have fun, joy, peace, love, care, luck and success ahead! Happy New Year Greetings to Our Friends!