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Digital Transformation – online customer service

Posted on January 31, 2023 by wamp-IT Blog
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Digital transformation aims to provide customer service digitally, primarily via online portals or websites. Business Benefits of Digital Transformation Providing such online customer service results in many benefits for businesses. They include improved team work among your staff, greater business… Continue Reading →

ticket helpdesk, web solutions digital transformation

Technical support helpdesk Go-Live!

Posted on June 6, 2022 by wamp-IT Blog
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Technical Support Helpdesk Go-Live! We have successfully launched our helpdesk solution for an electronic products distributor client. Hundreds of their customers can now submit tickets easily, anytime on their smartphones, or tablets. No more calls. No more email Previously, when… Continue Reading →

ticket helpdesk, web solutions go live, technical support

How does FMCG business benefit from Helpdesk solution?

Posted on April 20, 2022 by wamp-IT Blog
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Fast-moving consumer goods (FMCG) companies have big business in every country. They produce products like packaged foods, beverages, toiletries, candies, cosmetics, over-the-counter drugs, dry goods for the general public. Because of the number of their consumers and customers, they receive… Continue Reading →

ticket helpdesk, web solutions customer service, FMCG

Student service helpdesk Go-Live!

Posted on March 30, 2022 by wamp-IT Blog
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Student Service Helpdesk Go-Live! We have successfully rolled out our helpdesk solution for a private education organization recently. Thousands of students can now easily contact their Student Service & Support by submitting tickets on their smartphones. Online Project Implementation This… Continue Reading →

ticket helpdesk, web solutions education, go live, student service

Ticket helpdesk – Automatic job assignment

Posted on December 27, 2021 by wamp-IT Blog
people work automation

In situations where there are many staff working together, assigning jobs quickly always makes operations more efficient, speeding up the whole business process. If there is no such job assignment, it is often not clear cut for the staff and… Continue Reading →

ticket helpdesk, web solutions automatic assignment, job assignment

Ticket helpdesk – Email to Ticket conversion

Posted on August 26, 2021 by wamp-IT Blog
email to many staff on laptop

Email is an important customer communication channel. Customers who send emails expect timely responses. If this does not happen, they will not be happy. However, too many emails come in every day that your team is finding it difficult to… Continue Reading →

ticket helpdesk email to ticket

External customers and internal customers are equally important

Posted on June 2, 2021 by wamp-IT Blog
external and internal customers

Communications with external customers and internal customers are BOTH important. But who are they? Why is it crucial for business success? External Customers Simply put, external customers are the people who buy products or services from your company. They are… Continue Reading →

ticket helpdesk external customer, internal customer, team communications

Learn how good customers think about your staff service

Posted on April 16, 2021 by wamp-IT Blog
rate customer experience online

Does your organization understand how good your staff service is? Are you collecting any feedback from customers?How do you evaluate the performance of your customer servicing staff? Collect customer ratings on your staff and improve your service quality If your… Continue Reading →

ticket helpdesk, web solutions staff service

How does IT Support benefit from Helpdesk solution?

Posted on December 15, 2020 by wamp-IT Blog
it support with 3 human figures and words

For IT support, the benefits and advantages of an online ticket helpdesk is very obvious. As a matter of fact, IT support helpdesk has been in use by many businesses. While our ticket helpdesk solution is a general purpose ticket… Continue Reading →

ticket helpdesk, web solutions business case, ICT support, IT support, technical support

How does Education benefit from Helpdesk solution?

Posted on November 24, 2020 by wamp-IT Blog
three graduate students tossing up hats over blue sky

For education institutions like universities and colleges, there are a large number of students. It also contains a significant number of academic and non-academic staff. The volume of communications itself always makes it very challenging to manage. As such, emails and… Continue Reading →

ticket helpdesk, web solutions business case, college, education, school, training center, university

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