May we wish all of you a Merry Christmas and Happy New Year 2016!
Frequently Asked Questions (FAQ) or Knowledgebase is an optional feature in our ticket helpdesk solution. Having said that, it is always encouraged to make use of its features to enable and promote user self-service. It basically is a library of common FAQ… Continue Reading
With this function, users can check for their own ticket status quickly. In order to enforce data security, ticket details will not be immediately available publicly. Firstly, users can enter their email address, together with their unique ticket number, which is… Continue Reading
With this function, users can create a new ticket when they have questions, issues, enquiries or complaints. Firstly, users should select the most relevant “Help Topic”. It will help to forward their tickets to the most relevant personnel in order to speed up resolutions.… Continue Reading
As mobile devices being so popular and common for business users, we have made available a responsive web version of the online demo of our ticket helpdesk solution, specifically designed for mobile screens, namely smartphones and tablets. With responsive web design,… Continue Reading