Ticket Helpdesk – Single Sign-On (SSO) available

single sign on (sso) lockpad with title

Single Sign-On (SSO) is an authentication mechanism that allows a user to access multiple web applications or web services with one set of login credentials.   Advantages by deploying Single Sign-On (SSO) include: Eliminates credential re-authentication; thus, improving productivity. Simplifies… Continue Reading

Ticket helpdesk report PDF samples – System Admin

helpdesk system admin report attachment size by topic

We are deploying new system reports particularly to help system administrations of our cloud-based helpdesk solutions. These new reports will help system administrators better understand their cloud storage usage, as well as managing their end-user registered in system.   These… Continue Reading

General Purpose Ticket Helpdesk Solutions Explained

help button on keyboard

Do you still think “helpdesk” is only for IT department, or technical support or engineering services?   Some businesses are not clear what other operations or departments of theirs can benefit from having ticket helpdesk solutions in their organizations.  … Continue Reading