Why Customer-Ticket helpdesk runs on the cloud?

cloud or on-premise in 2 opposite arrows

Cloud computing has been hot cakes in recent years. Software-as-a-Service (SaaS) have gained very strong foothold for businesses of all sizes. We often explain to our customers why we offer our helpdesk solution on the cloud, rather than as an on-premises solution.

cloud vs on-premise on 2 side of a swing

In our true belief, the benefits of on the cloud, or SaaS solutions significantly outweight those of on-premise.

Why On-the-Cloud, rather than On-Premise?

(1) Low startup costs

Running on the cloud often means NO capital investment since the hardware and software are all provided as a package by the cloud solution provider. It is therefore “ready-made” solutions, very often immediately available for any businesses or organizations.

(2) Predictable operating costs

No hardware investment also makes IT spending more predictable. When running on the cloud, solution subscribers pay only as operating expenses. It is pay per use, or per subscription. There will not be any unforeseen maintenance costs on server hardware, network as they all shift over to the cloud provider.

(3) Reduced IT overheads

Cloud solutions are always fully supported and maintained by the cloud service provider. This removes IT overheads on system administration from the user side. Cloud applications run on web browsers, which means no specific software will be required. This eliminates IT workloads on software patching, updates.

(4) Work mobility and flexibility

On the cloud means business solution is readily accessible via Internet. This translates into work mobility. Business solutions are not limited to using in the office, of course not limited to office hours too.


With all these benefits brought about by cloud computing, or SaaS, we are firmly convinced running our Customer-Ticket.com ticket helpdesk solution on the cloud will give the most values to our customers in the long run.

wamp-IT dont-use