With our IT initiatives, Customer-Ticket.com , we have been introducing an enterprise web solution mainly to help improve the responsiveness, efficiency and quality of customer service in any client-facing businesses.
It typically happens in many businesses that their customers are calling direct or emailing to a single email address to ask questions. Such practice cannot be well monitored by management and is often prone to quality issues.
Our solution is 100% hosted online, running completely on the cloud computing model, so your company doesn’t need to buy computer servers or any software at all.
It will help captures all your customer enquiries, give email alerts to your staff, route the customer ticket automatically to relevant departments for quick response.
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