Nowadays, many businesses are exploring to establish their Business Continuity Plan as a counter measure to fight the COVID-19. Leveraging the power of cloud solutions will make this task simpler.
What is business continuity plan?
Business continuity (BC) refers to maintaining business functions or quickly resuming them in the event of a major disruption. A Business Continuity Plan (BCP) is a plan of necessary actions a company need to take when any unexpected situations arise. It may be due to fire at the office premise, power interruptions, riots, health risks to employees etc.
Some people confuse a disaster recovery (DR) plan with a business continuity plan (BCP). However, a DR plan focuses on restoring IT infrastructure and respective work functions after a crisis. It is definitely a good part of a complete business continuity plan. A comprehensive business continuity plan should emphasise on the continuous operations of the whole organisations.
Why business continuity plan is important?
Whether it is a small business or a large corporation, one strives to remain competitive and alive at times the unexpected scenarios happen. It is vital for any businesses to stay in touch with your current customers, even better if can continue to recruit more and more new customers. Without customers, no business can survive anyway.
Work-From-Home (WFH) arrangement for employees
To minimise disruptions in case of unexpected situations, many businesses use various digital technologies such as video and tele-conferencing, online cloud solutions, remote working collaborative platforms. It enables work-from-home (WFH) for employees. However, just having technologies for employees to stay in touch with each other is not enough. What is equally important, if not more, is to allow your employees to stay in touch with your customers.
Customer Service is a Key Business Function
To any business, maintaining customer relationships, continuing to provide customer the services that they require are the key to business success. Having said that, how can workers stay in touch with customers in case they cannot even work in the office? Leverage the power of our cloud-based ticket helpdesk solutions and it will offer a perfect solution.
Our ticket helpdesk solutions is a 100% cloud-based application. Everything runs on the Internet. No expensive investment in hardware server or software is required. It provides easy ways for your customers to communicate with your customer service team by opening new tickets and checking their previous ticket status, and also to study your knowledgebase and FAQ in a totally self-service manner.
Because we are 100% running on the cloud. Your management, employees and workers can work from home, anytime, anywhere, absolutely 24 hours a day, 7 days a week. No need any special software. They can just go online, log in to our ticket helpdesk solutions, and they can start communicating with your customers. On our platform, your customers can write questions or enquiries and include pictures and files to your support team, check on the latest updates to their previous tickets, as well as search in your knowledgebase.
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No matter general customer services, or after sales services, or technical support you need to provide, your business shall consider including a cloud solution as a part of your business continuity plan.
Talk to us if you want to know more how we can help.