For IT support, the benefits and advantages of an online ticket helpdesk is very obvious. As a matter of fact, IT support helpdesk has been in use by many businesses. While our ticket helpdesk solution is a general purpose ticket… Continue Reading
For education institutions like universities and colleges, there are a large number of students. It also contains a significant number of academic and non-academic staff. The volume of communications itself always makes it very challenging to manage. As such, emails and… Continue Reading
Logistics businesses often have offices in different cities. Customers and clients are from anywhere in the world, working in different timezones. Staying in close touch with customers and clients is crucial in delivering high quality service, and thus ensuring long… Continue Reading
For businesses distributing or selling products, they usually have dedicated teams of personnel on providing Product Support to customers. Depending on the types of products, some organizations may call such an operational team “Technical Support”, or “After Sales Support”, or… Continue Reading
There are various types of human resource questions asked by employees everyday, for example, staff benefits, remunerations, insurances, recruitment, training, career development etc. When a staff or an employee calls or send emails to ask about HR matters, how does… Continue Reading
Color theme refers to the look and feel of the user interface of any system. If we only offer 1 standard website with one single skin or theme, it may not always fulfill our clients’ requirements. It is simply because… Continue Reading
Business theme for different industries. The corporate color and feature picture is highly customisable for each of our helpdesk portal. No matter which industry or business you are running, we can offer you a theme or skin which best illustrate your… Continue Reading
Helpdesk in Singapore! Our cloud-based helpdesk solutions are going beyond Malaysia! We have been offering our cloud-based helpdesk solutions to our clients in Singapore. Taking advantage of the cloud-model, our helpdesk solutions certainly runs well to serve clients basically anywhere… Continue Reading
Do you still think “helpdesk” is only for IT department, or technical support or engineering services? If you do, there is a misconception for sure. Some businesses are not clear what other operations or departments of theirs can benefit… Continue Reading