How does Product Support benefit from Helpdesk solution?

product support keyboard with a stethoscope

For businesses distributing or selling products, they usually have dedicated teams of personnel on providing Product Support to customers. Depending on the types of products, some organizations may call such an operational team “Technical Support”, or “After Sales Support”, or… Continue Reading

General Purpose Ticket Helpdesk Solutions Explained

help button on keyboard

Do you still think “helpdesk” is only for IT department, or technical support or engineering services? If you do, there is a misconception for sure.   Some businesses are not clear what other operations or departments of theirs can benefit… Continue Reading