Support Request Portal for Cloud Helpdesk Solutions

support request portal user interface for mobile device

Starting 2017, to further streamline our after sales service and improve our technical support for the cloud helpdesk solutions customers, we have rolled out a re-engineered Support Request Portal.   Below is a screenshot of the mobile-friendly web site:   All our customers… Continue Reading

Ticket helpdesk brings high ROI

ROI calculator

For businesses which do not have any kind of helpdesk system in place, they often ask questions on potential ROI (return on investment). They sometimes are skeptical if such a helpdesk will improve their productivity at work. The answer is… Continue Reading

How to Efficiently Manage Customer Service Issues and Improve Customer Satisfaction?

improve customer service

How Incident Ticketing System helps to Efficiently Manage Customer Service Issues and Improve Customer Satisfaction? Most business managers agree support and service operations are essential to a business. Top-tier service leads to higher customer loyalty and customer retention, thus driving stronger and… Continue Reading