Technical Support Helpdesk Go-Live! We have successfully launched our helpdesk solution for an electronic products distributor client. Hundreds of their customers can now submit tickets easily, anytime on their smartphones, or tablets.
No more calls. No more email
Previously, when customers need help on the products, they usually call up customer service hotline. It takes dedicated staff to handle these customer calls, and operational hours are usually limited. With a self-service online helpdesk, customers can simply drop down their messages anytime. Technical Support team will be alerted instantly. Support responses are out for customers within minutes! No more call taking. Easy monitoring and follow up.
Refer to our Product on LinkedIn.com: