Ticket Helpdesk How-To: Create and Update KnowledgeBase

knowledgebase icon in size 285x200

Knowledgebase or FAQ is publicly available to all helpdesk users to encourage their self-service, before evening creating a ticket.

It is advised to publish latest information and answers of common questions here.

ticket helpdesk knowledgebase listing screen

 

ticket helpdesk knowledgebase faq screen

Anyone can try look for the information they need before creating new tickets. FAQ can be grouped into different “Categories” to help searching, and thus enhance information clarity.

 

To create or update a Category,

[MENU] > Knowledgebase > Categories

ticket helpdesk knowledgebase setup category

 

To add, update or delete individual FAQ entry,

[MENU] > Knowledgebase > FAQ

ticket helpdesk knowledgebase setup faq

 

To do some free trial, please click at our Free Online Demo with the below login access.

Username: demo

Password: demo

wampit