Ticket Helpdesk How-To: Create and Update KnowledgeBase

knowledgebase icon in size 285x200

Knowledgebase or FAQ is publicly available to all helpdesk users to encourage their self-service, before evening creating a ticket.


It is the easiest, fastest, and cheapest way for your customers to find answers and information about your products and services. At the same time, it is also the ideal way to handle high-volume, and commonly asked questions. Additionally, it is always available throughout the day, seven days a week.


When customers can find latest information and answers of their questions in a knowledgebase, therefore it is less likely they will ever need to create a ticket. As a consequence, it alleviates and lessens the workload of the helpdesk support team. This is a great advantage to any businesses or organizations.


ticket helpdesk knowledgebase listing screen


ticket helpdesk knowledgebase faq screen

Anyone can try look for the information they need before creating new tickets. FAQ can be grouped into different “Categories” to help searching, and thus enhance information clarity.


To create or update a Category,

[MENU] > Knowledgebase > Categories

ticket helpdesk faq category setup


To add, update or delete individual FAQ entry,

[MENU] > Knowledgebase > FAQ

ticket helpdesk knowledgebase setup faq


To do free trial, please click at our Free Online Demo with the below login access.

Username: demo

Password: demo


Still have more questions to ask? Feel free to discuss with us your requirements.

  • Details updated on 4 March, 2022

wamp-IT writer