Ticket helpdesk with Flexible Ticket Form

flexible ticket form

Flexible Ticket Form is a versatile feature of our helpdesk solutions which allows capturing of extra, more specific information with regards to different types of tickets.

 

While the standard formatted ticket form ask for the minimal amount of information and makes it easy for users, sometimes it just may not be sufficient.

 

Sometimes, customers may need extra, more specific information fields to capture additional details for different types of ticket requests. To cater for such requirements, our helpdesk provides the flexibility to handle these business cases. With flexible ticket form, it allows versatile and flexible data capture design in the input forms. Data field options including Date fields with a Calendar, Number fields, Select/Choices fields, Short and Long text fields are all available when configuring new sections of information request.

 

Here below presents 2 of the scenarios where additional data fields are required. While “Contact Information” and “Ticket Details” sections are standard and will be available for all Help Topics, the “IT Request Details” and “Facilities Details” are 2 sections specific to their respective Help Topics only.

 

  • Below shows a screen of the Open Ticket form. The form includes extra details with regards to IT requests. The section “IT Request Details” will only show up when “IT Request” is the selected Help Topic.

flexible online form for IT request

 

  • Below shows a screen of the Open Ticket form. The form includes extra details with regards to Facilities requests. The section “Facilities Details” will only show up when “Facilities” is the selected Help Topic.

flexible online form for facilities

About the feature “Flexible Ticket Form”, click here.

Feature

wamp-IT writer