Why there are business not using support helpdesk to improve their customer service? There could be several reasons why businesses might not be using support helpdesks, including:
1. Myth – Cost
Helpdesk solution can be expensive, especially for small businesses. As a result, some businesses may not see the value in paying for this service.
Fact: We offer our helpdesk solution as a subscription service. Clients do not need to pay expensive upfront investment. Instead, it is a much more reasonable monthly subscription fee.
2. Myth – Lack of knowledge
Businesses may not be aware of the benefits of using a support helpdesk or how it works.
Fact: We have online demo for your evaluation anytime. Furthermore, we can provide personalized demo for free trial so your team can have sufficient time to test out, review and understand the benefits we offer.
3. Myth – Lack of trust
Some businesses may not trust third-party solution providers and prefer to handle all tasks related to support operations internally.
Fact: To achieve high efficiency, we inevitably must take advantage of the strengths of business partners or solution providers. As a matter of fact, our helpdesk solution has a proven track record that it greatly enhances the business processes and service quality.
4. Myth – Difficulty in integration
Integrating a helpdesk solution into their existing business processes can be challenging and time-consuming.
Fact: Our solution is designed as a general purpose helpdesk solution. Having said that, it is very self-intuitive and the learning curve for staff users will be very minimal.
5. Myth – Inadequate solutions
Some businesses may have had negative experiences with previous suppliers in the past and do not believe they provide solutions that satisfy them.
Try First, Decide Later
However, it’s worth noting that many businesses do use helpdesk solutions and find them to be a very valuable resources. They provide quick access to expertise and can help businesses resolve customer service issues quickly and efficiently.