{"id":1293,"date":"2019-02-25T09:00:11","date_gmt":"2019-02-25T01:00:11","guid":{"rendered":"https:\/\/www.wamp-it.com\/blog\/?p=1293"},"modified":"2019-07-09T12:07:42","modified_gmt":"2019-07-09T04:07:42","slug":"ticket-helpdesk-single-sign-on-sso-available","status":"publish","type":"post","link":"https:\/\/www.wamp-it.com\/blog\/ticket-helpdesk-single-sign-on-sso-available\/","title":{"rendered":"Ticket Helpdesk &#8211; Single Sign-On (SSO) available"},"content":{"rendered":"<p>Single Sign-On (SSO) is an authentication mechanism that allows a user to access multiple web applications or web services with one set of login credentials.<\/p>\n<p>&nbsp;<\/p>\n<p>Advantages by deploying SSO in an organization include:<\/p>\n<ul>\n<li>Eliminates credential re-authentication; therefore, it improves productivity.<\/li>\n<li>Simplifies and standardizes web application workflow.<\/li>\n<li>Improves system security compliance through a centralized database.<\/li>\n<li>Provides detailed user access reporting.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>As illustrated in the below diagram, one set of login shall sufficiently authenticate users and allow access to multiple web services within the enterprise network environment.<\/p>\n<p><img loading=\"lazy\" class=\"alignleft wp-image-1295 size-full\" src=\"https:\/\/www.wamp-it.com\/blog\/wp-content\/uploads\/single-sign-on-round-process-box.png\" alt=\"single sign-on (sso) with circle process box\" width=\"1024\" height=\"704\" srcset=\"https:\/\/www.wamp-it.com\/blog\/wp-content\/uploads\/single-sign-on-round-process-box.png 1024w, https:\/\/www.wamp-it.com\/blog\/wp-content\/uploads\/single-sign-on-round-process-box-300x206.png 300w, https:\/\/www.wamp-it.com\/blog\/wp-content\/uploads\/single-sign-on-round-process-box-768x528.png 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<hr \/>\n<p>As our\u00a0 ticket helpdesk solution at <a href=\"https:\/\/www.customer-ticket.com\" target=\"_blank\" rel=\"noopener\">Customer-Ticket.com<\/a> is a SaaS web service, Single Sign-On (SSO) is also available in our system.<\/p>\n<p>&nbsp;<\/p>\n<p>Not only that, we also provide\u00a0<span class=\"ILfuVd\"><strong>Just-in-Time provisioning<\/strong>\u00a0(JIT) within our SSO function. That means our system will dynamically create and dynamically update the users and accounts as and when they log in to our ticket helpdesk solutions.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p>What if you prefer an extra layer of security on Single Sign-On (SSO)? We do offer 2-factor authentication which will further safeguard enterprise resources from any unauthorized access.<\/p>\n<p>&nbsp;<\/p>\n<p>Our SSO extension is developed based on <span class=\"ILfuVd NA6bn\"><span class=\"e24Kjd\">Security Assertion Markup Language\u00a0<\/span><\/span>(SAML) 2.0 protocol. It integrates well with popular identity providers (IdP), e.g. <a href=\"https:\/\/www.okta.com\/\" target=\"_blank\" rel=\"noopener\" class=\"broken_link\">OKTA<\/a>, <a href=\"https:\/\/jumpcloud.com\/\" target=\"_blank\" rel=\"noopener\" class=\"broken_link\">JumpCloud<\/a>, <a href=\"https:\/\/www.miniorange.com\/\" target=\"_blank\" rel=\"noopener\" class=\"broken_link\">MiniOrange<\/a><\/p>\n<p>&nbsp;<\/p>\n<p>If you need more details about Single Sign-On, please feel free to <a href=\"https:\/\/www.wamp-it.com\/blog\/contacts\/\">talk to us<\/a>.<\/p>\n<!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content -->","protected":false},"excerpt":{"rendered":"<p>Single Sign-On (SSO) is an authentication mechanism that allows a user to access multiple web applications or web services with one set of login credentials. &nbsp; Advantages by deploying SSO in an organization include: Eliminates credential re-authentication; therefore, it improves&hellip; <a href=\"https:\/\/www.wamp-it.com\/blog\/ticket-helpdesk-single-sign-on-sso-available\/\" class=\"more-link\">Continue Reading <span class=\"meta-nav\">&rarr;<\/span><\/a><!-- AddThis Advanced Settings generic via filter on get_the_excerpt --><!-- AddThis Share Buttons generic via filter on get_the_excerpt --><\/p>\n","protected":false},"author":3,"featured_media":1294,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0},"categories":[29,37],"tags":[256,255,254,253,252],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v18.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<meta name=\"description\" content=\"As our ticket helpdesk solution at Customer-Ticket.com is a SaaS web service, Single Sign-On (SSO) is 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