{"id":1992,"date":"2022-03-30T09:00:00","date_gmt":"2022-03-30T01:00:00","guid":{"rendered":"https:\/\/www.wamp-it.com\/blog\/?p=1992"},"modified":"2022-04-12T16:14:44","modified_gmt":"2022-04-12T08:14:44","slug":"go-live-for-online-student-service-helpdesk","status":"publish","type":"post","link":"https:\/\/www.wamp-it.com\/blog\/go-live-for-online-student-service-helpdesk\/","title":{"rendered":"Student service helpdesk Go-Live!"},"content":{"rendered":"\n<p>Student Service Helpdesk Go-Live! We have successfully rolled out our helpdesk solution for a private education organization recently. Thousands of students can now easily contact their Student Service &amp; Support by submitting tickets on their smartphones.<\/p>\n\n\n\n<h4>Online Project Implementation<\/h4>\n\n\n\n<p>This helpdesk implementation is conducted fully online from the start till the end. Via online presentations, online meetings, and online training, we have gone through the whole project lifecycle successfully and smoothly.<\/p>\n\n\n\n<p>Before having a student service helpdesk, client team is receiving hundreds of emails from students a day. It is very challenging to manage and respond to every single requests in a timely manner. Keeping track of progress and status requires a lot of efforts.<\/p>\n\n\n\n<h4>No more calls. No more email<\/h4>\n\n\n\n<p>After the helpdesk rolls out, <em>No more calls taking<\/em>. <em>No more email forwarding<\/em>. Staff can now view all student requests on 1 online portal. Access to helpdesk is anytime, anywhere! And real-time helpdesk reports enable easy and yet powerful analysis into their student service operations.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" src=\"https:\/\/www.wamp-it.com\/blog\/wp-content\/uploads\/ct-front-student-helpdesk-1024x711.png\" alt=\"front end of student service helpdesk\" class=\"wp-image-2005\" width=\"1024\" height=\"711\" srcset=\"https:\/\/www.wamp-it.com\/blog\/wp-content\/uploads\/ct-front-student-helpdesk-1024x711.png 1024w, https:\/\/www.wamp-it.com\/blog\/wp-content\/uploads\/ct-front-student-helpdesk-300x208.png 300w, https:\/\/www.wamp-it.com\/blog\/wp-content\/uploads\/ct-front-student-helpdesk-768x533.png 768w, https:\/\/www.wamp-it.com\/blog\/wp-content\/uploads\/ct-front-student-helpdesk-250x175.png 250w, https:\/\/www.wamp-it.com\/blog\/wp-content\/uploads\/ct-front-student-helpdesk.png 1340w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>If you are interested in having an online helpdesk portal to serve students in your education institutions, check out&nbsp;<a href=\"https:\/\/www.wamp-it.com\/helpdesk\/\" target=\"_blank\" rel=\"noreferrer noopener\">helpdesk solution<\/a>, or&nbsp;<a href=\"https:\/\/www.customer-ticket.com\/web\/contact-us\/\" target=\"_blank\" rel=\"noreferrer noopener\" class=\"broken_link\">discuss with us<\/a>.<\/p>\n<!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content -->","protected":false},"excerpt":{"rendered":"<p>Student Service Helpdesk Go-Live! We have successfully rolled out our helpdesk solution for a private education organization recently. Thousands of students can now easily contact their Student Service &amp; Support by submitting tickets on their smartphones. Online Project Implementation This&hellip; <a href=\"https:\/\/www.wamp-it.com\/blog\/go-live-for-online-student-service-helpdesk\/\" class=\"more-link\">Continue Reading <span class=\"meta-nav\">&rarr;<\/span><\/a><!-- AddThis Advanced Settings generic via filter on get_the_excerpt --><!-- AddThis Share Buttons generic via filter on get_the_excerpt --><\/p>\n","protected":false},"author":3,"featured_media":1994,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0},"categories":[29,37],"tags":[219,302,301],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v18.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<meta name=\"description\" content=\"Student Service Helpdesk Go-Live! 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