Does your current practice allow staff collaboration in replying customers?<\/p>\n
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If your business receives customer feedback by email , and you have only 1 single staff to\u00a0reply all customer emails, it sounds\u00a0easy.<\/p>\n
But what happens when this staff is on holiday or suddenly not coming to work due to illness or emergency?<\/p>\n
Will other staff\u00a0be able to log in to the same email and do all follow up?<\/p>\n
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If not, there is a bottleneck\u00a0in customer service. Delays in response will often lead to poor customer satisfaction, resulting in decreasing customer loyalty, and sales drop.\u00a0Staff collaboration is essential in efficient customer service.<\/p>\n
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Then\u00a0you may think, get 2 staff to\u00a0reply\u00a0customer emails, they can cover each other. Fair enough, but how can they effectively work together, and avoid overlapping? Do both of them\u00a0check and send using\u00a0the same email account? Or use different email accounts? How do they collaborate and know who should answer which emails?<\/p>\n
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Very obvious, using email is often not the best way to facilitate effective\u00a0staff collaboration.<\/p>\n
Modern businesses\u00a0need communication platforms which are simple\u00a0like emails, but allow a team of multiple staff to\u00a0work together, and everything\u00a0should be transparent in a sense that the whole team can get involved and know what the others are doing. In this way, they can avoid overlapping\u00a0and repeating each other’s works.<\/p>\n
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This will also naturally result in easy\u00a0staff\u00a0supervision. Senior management will be able to monitor how the staff team are responding to customers, are they being polite and friendly to customers? are they giving accurate and consistent answers? are they responding in a timely manner?<\/p>\n
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Our\u00a0incident ticket solutions at\u00a0Customer-Ticket.com<\/a><\/strong> is designed right for this purpose.<\/p>\n <\/p>\n Our solution is cloud based, no hardware and no\u00a0software will need to be installed at staff machines. What is more, they can work anywhere as long as they are online! It is truly mobile, work anywhere, anytime.<\/p>\n <\/p>\n Want to get your hands on trying out our solutions?<\/p>\n <\/p>\n For anyone to try send a message to our incident ticket system, just click\u00a0Customer-Ticket.com – Online Demo<\/a><\/p>\n <\/p>\n For business who want to see how a message is received in our incident ticket system, log in\u00a0at\u00a0Customer-Ticket.com – Agent Login<\/a><\/p>\n Username: demo<\/strong><\/span><\/p>\n Password: demo<\/strong><\/span><\/p>\n","protected":false},"excerpt":{"rendered":" Does your current practice allow staff collaboration in replying customers? Still using email? If your business receives customer feedback by email , and you have only 1 single staff to\u00a0reply all customer emails, it sounds\u00a0easy. But what happens when… Continue Reading