{"id":297,"date":"2015-07-10T11:37:39","date_gmt":"2015-07-10T03:37:39","guid":{"rendered":"http:\/\/www.wamp-it.com\/blog\/?p=297"},"modified":"2019-07-15T17:06:48","modified_gmt":"2019-07-15T09:06:48","slug":"ticket-helpdesk-powerful-reporting-analytics","status":"publish","type":"post","link":"https:\/\/www.wamp-it.com\/blog\/ticket-helpdesk-powerful-reporting-analytics\/","title":{"rendered":"Ticket helpdesk with powerful reporting and analytics"},"content":{"rendered":"<p>Reporting and analytics are crucially important management tools in any business systems.<\/p>\n<p>&nbsp;<\/p>\n<p>Given that our\u00a0clients are using our web solutions to track down numerous customer feedback, inter-departmental or inter-branch business issues, there is always a need to do some performance analysis.<\/p>\n<p>&nbsp;<\/p>\n<p>To answer some of these questions, we provide powerful and flexible real-time reporting and analytics in our cloud-based ticket helpdesk system.<\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li>How many tickets each\u00a0department are handling,\u00a0during a certain time period?<\/li>\n<li>Can we have a summary report on the ticket resolution timeframe? For assessing the performance of the service team.<\/li>\n<li>Can we have a summary report on the ticket progress and status, for last month, for current month, or for the last 3-month period?<\/li>\n<li>How many tickets do we receive for each issue\u00a0topic?<\/li>\n<li>Can we have an overall summary of the tickets received as of today?<\/li>\n<\/ul>\n<p>These are some\u00a0common questions our clients would like to know.<\/p>\n<p>&nbsp;<\/p>\n<p>Now, all these questions are readily answered, with our report library providing you reports as and when you need them.<\/p>\n<p>&nbsp;<\/p>\n<p>Below is the Report Engine screenshot from our helpdesk.<\/p>\n<p><img loading=\"lazy\" class=\"alignleft wp-image-298 size-full\" src=\"https:\/\/www.wamp-it.com\/blog\/wp-content\/uploads\/2015\/07\/ticket-helpdesk-report-library-menu.png\" alt=\"ticket helpdesk report library menu\" width=\"970\" height=\"700\" srcset=\"https:\/\/www.wamp-it.com\/blog\/wp-content\/uploads\/2015\/07\/ticket-helpdesk-report-library-menu.png 970w, https:\/\/www.wamp-it.com\/blog\/wp-content\/uploads\/2015\/07\/ticket-helpdesk-report-library-menu-300x216.png 300w\" sizes=\"(max-width: 970px) 100vw, 970px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p>We have made\u00a03 formats of reports available, namely HTML web report, PDF file, CSV file for spreadsheet.<\/p>\n<p>To see our analytic tools and reportings in action, please log on to our <strong><em><a href=\"https:\/\/www.customer-ticket.com\/web\/online-demo\/\" target=\"_blank\" rel=\"noopener\" class=\"broken_link\">Free Trial Demo<\/a><\/em><\/strong>\u00a0with the below trial account access.<\/p>\n<p>Username: <strong>demo<\/strong><\/p>\n<p>Password: <strong>demo<\/strong><\/p>\n<p>&nbsp;<\/p>\n<!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content -->","protected":false},"excerpt":{"rendered":"<p>Reporting and analytics are crucially important management tools in any business systems. &nbsp; Given that our\u00a0clients are using our web solutions to track down numerous customer feedback, inter-departmental or inter-branch business issues, there is always a need to do some&hellip; <a href=\"https:\/\/www.wamp-it.com\/blog\/ticket-helpdesk-powerful-reporting-analytics\/\" class=\"more-link\">Continue Reading <span class=\"meta-nav\">&rarr;<\/span><\/a><!-- AddThis Advanced Settings generic via filter on get_the_excerpt --><!-- AddThis Share Buttons generic via filter on get_the_excerpt --><\/p>\n","protected":false},"author":1,"featured_media":311,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0},"categories":[29,37],"tags":[117,111,109,112,108,86,147,113],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v18.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<meta name=\"description\" content=\"We provide powerful and flexible real-time reporting and analytics in our cloud-based ticket helpdesk system. Log on to our Free Trial Demo for preview.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.wamp-it.com\/blog\/ticket-helpdesk-powerful-reporting-analytics\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Reporting and analytics in ticket helpdesk system - Customer-Ticket.com\" \/>\n<meta property=\"og:description\" content=\"We provide powerful and flexible real-time reporting and analytics in our cloud-based ticket helpdesk system. 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