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That is why our ticket helpdesk system provides flexible and configurable email alert.<\/p>\n
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Below is screen capture showing an automatic email message to the responsible team, upon a new ticket creation in the helpdesk system:<\/p>\n
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And it is not just for your helpdesk team to receive system messages. Your helpdesk users, namely your customers, will also get automatic email notifications upon creating a new ticket, and whenever there is new response.<\/p>\n
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What if you want to put in your message format in all these email messages? Of course you can. Email alert template is fully customisable.<\/p>\n
Firstly, we can re-word the message body. Secondly, we can provide your contact details at the message footer. Thirdly, we can change the footer logo.<\/p>\n
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Interested to try out our Online Demo<\/a>?<\/p>\n <\/p>\n","protected":false},"excerpt":{"rendered":" We understand from our customers that they sometimes prefer to receive email alert upon certain situations happening. When a new ticket is raised in the helpdesk system. Of course they will want to\u00a0attend to it soonest. When a ticket has… Continue Reading