<\/p>\n
- \n
- \n
One-Stop Web Portal<\/h4>\n<\/li>\n<\/ul>\n
This screen\u00a0shows\u00a0the one-stop\u00a0web portal for our ticket helpdesk solution.\u00a0This is a central access point where key\u00a0functions are available.\u00a0 It is also an responsive web design, meaning that our helpdesk portal fits very well on screens of any sizes,\u00a0 no matter on computers, laptops, tablets or smartphones.<\/p>\n
And now, we can also customize the theme color, in this case is GREEN, to any other colors required by our business clients. As such, corporate colors can be adopted in implementing our ticket helpdesk solutions.<\/p>\n
![\"customer-ticket](\"https:\/\/www.wamp-it.com\/blog\/wp-content\/uploads\/ct-responsive-demo-portal.png\")
<\/p>\n<\/p>\n
- \n
- \n
Open a New Ticket<\/h4>\n<\/li>\n<\/ul>\n
In this screen, users\u00a0can create a new ticket when\u00a0they have questions, issues, enquiries or complaints.<\/p>\n
Firstly, users should select the most relevant “Help Topic”. It will help to forward\u00a0their\u00a0tickets to the most relevant personnel in order to speed up resolutions.<\/p>\n
Secondly, users should fill in their contact details including name, email address and contact phone number. Email address is particularly important here. System will send out automatic notification messages via emails whenever there are new\u00a0updates to their tickets.<\/p>\n
![\"customer-ticket](\"https:\/\/www.wamp-it.com\/blog\/wp-content\/uploads\/ct-responsive-demo-open-new-ticket.png\")
<\/p>\n<\/p>\n
- \n
- \n
Check Ticket Status<\/h4>\n<\/li>\n<\/ul>\n
In this screen, users\u00a0can check their\u00a0ticket status.<\/p>\n
In order to\u00a0enforce\u00a0data security, ticket details will not be immediately available publicly.<\/p>\n
Firstly, users can enter their email address, together with their unique ticket number, which is automatically assigned by the system when new ticket is created. Then click “Email Access Link” button.<\/p>\n
A follow-up email will be sent immediately to the user address with an unique web site link. This web site link will allow users to check the ticket history, provide further updates or edit the ticket details.<\/p>\n
With this mechanism, the system will safeguard that only the ticket owners will have access to the respective tickets.<\/p>\n
![\"customer-ticket](\"https:\/\/www.wamp-it.com\/blog\/wp-content\/uploads\/ct-responsive-demo-check-ticket-status.png\")
<\/p>\n<\/p>\n
- \n
- \n
Knowledgebase or FAQ<\/h4>\n<\/li>\n<\/ul>\n
Knowledgebase is an optional feature, which can be enabled or disabled as per business needs. It offers\u00a0various FAQ (frequently asked questions) to promote user self service.<\/p>\n
![\"customer-ticket](\"https:\/\/www.wamp-it.com\/blog\/wp-content\/uploads\/ct-responsive-demo-knowledgebase.png\")
<\/p>\n<\/p>\n
To do some free trial, please click at\u00a0our Free Online Demo<\/a> with the below login access.<\/p>\n
Username: demo<\/strong><\/p>\n
Password: demo<\/strong><\/p>\n
<\/p>\n
* This article is last updated on 25 October 2019.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"
Here below we do a\u00a0simple walk-through on how to open a new ticket and check ticket status in our ticket helpdesk web solution. We will cover 4 key areas: One-Stop Web Portal Open a New Ticket Check Ticket Status Knowledgebase… Continue Reading
- \n
- \n
- \n