{"id":582,"date":"2015-12-13T11:01:37","date_gmt":"2015-12-13T03:01:37","guid":{"rendered":"http:\/\/www.wamp-it.com\/blog\/?p=582"},"modified":"2019-07-12T21:25:55","modified_gmt":"2019-07-12T13:25:55","slug":"responsive-design-ticket-helpdesk-solution-check-ticket-status","status":"publish","type":"post","link":"https:\/\/www.wamp-it.com\/blog\/responsive-design-ticket-helpdesk-solution-check-ticket-status\/","title":{"rendered":"Responsive design for ticket helpdesk solution &#8211; Check Ticket Status"},"content":{"rendered":"<p>In this article, we talk about Response Design for Check Ticket Status in helpdesk solutions. With this function, users or customers can check for their own ticket status quickly.<\/p>\n<p>&nbsp;<\/p>\n<p>In order to\u00a0enforce\u00a0data security, ticket details will not be immediately available publicly.<\/p>\n<p>&nbsp;<\/p>\n<p>Firstly, users can enter their email address, together with their unique ticket number, which is automatically assigned by the system when new ticket is created. Then click \u201cEmail Access Link\u201d button.<\/p>\n<p>&nbsp;<\/p>\n<p>A follow-up email will be sent immediately to the user address with an unique web site link. This web site link will allow users to check the ticket history, provide further updates or edit the ticket details.<\/p>\n<p>&nbsp;<\/p>\n<p>With this mechanism, the system will safeguard that only the ticket owners will have access to the respective tickets.<\/p>\n<p>&nbsp;<\/p>\n<p>Below is the &#8220;Check Ticket Status&#8221; screenshot from a mobile device, 7&#8243; tablet.<\/p>\n<p><a href=\"http:\/\/www.wamp-it.com\/blog\/wp-content\/uploads\/screenshot-2015-CTFTD-mobile-06-CheckStatus.png\" class=\"broken_link\"><img loading=\"lazy\" class=\"alignnone wp-image-560\" src=\"http:\/\/www.wamp-it.com\/blog\/wp-content\/uploads\/screenshot-2015-CTFTD-mobile-06-CheckStatus.png\" alt=\"mobile web version of ticket helpdesk portal - check ticket status\" width=\"293\" height=\"500\" srcset=\"https:\/\/www.wamp-it.com\/blog\/wp-content\/uploads\/screenshot-2015-CTFTD-mobile-06-CheckStatus.png 600w, https:\/\/www.wamp-it.com\/blog\/wp-content\/uploads\/screenshot-2015-CTFTD-mobile-06-CheckStatus-176x300.png 176w\" sizes=\"(max-width: 293px) 100vw, 293px\" \/><\/a><\/p>\n<p>&nbsp;<\/p>\n<p>To take a Live Preview at the responsive\u00a0web of our ticket helpdesk solution, please click below:<\/p>\n<p><a href=\"https:\/\/demo.customer-ticket.com\/\" target=\"_blank\" rel=\"noopener\">https:\/\/demo.customer-ticket.com\/<\/a><\/p>\n<p>&nbsp;<\/p>\n<blockquote class=\"wp-embedded-content\" data-secret=\"RzNBzWpG1g\"><p><a href=\"https:\/\/www.customer-ticket.com\/web\/online-demo\/\">Online Demo<\/a><\/p><\/blockquote>\n<p><iframe class=\"wp-embedded-content\" sandbox=\"allow-scripts\" security=\"restricted\" style=\"position: absolute; clip: rect(1px, 1px, 1px, 1px);\" src=\"https:\/\/www.customer-ticket.com\/web\/online-demo\/embed\/#?secret=RzNBzWpG1g\" data-secret=\"RzNBzWpG1g\" width=\"600\" height=\"338\" title=\"&#8220;Online Demo&#8221; &#8212; Cloud-based ticket helpdesk solutions\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\"><\/iframe><\/p>\n<!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content -->","protected":false},"excerpt":{"rendered":"<p>In this article, we talk about Response Design for Check Ticket Status in helpdesk solutions. With this function, users or customers can check for their own ticket status quickly. &nbsp; In order to\u00a0enforce\u00a0data security, ticket details will not be immediately&hellip; <a href=\"https:\/\/www.wamp-it.com\/blog\/responsive-design-ticket-helpdesk-solution-check-ticket-status\/\" class=\"more-link\">Continue Reading <span class=\"meta-nav\">&rarr;<\/span><\/a><!-- AddThis Advanced Settings generic via filter on get_the_excerpt --><!-- AddThis Share Buttons generic via filter on get_the_excerpt --><\/p>\n","protected":false},"author":1,"featured_media":587,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0},"categories":[29,37],"tags":[173,181,170],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v18.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<meta name=\"description\" content=\"Response design for Check Ticket Status.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.wamp-it.com\/blog\/responsive-design-ticket-helpdesk-solution-check-ticket-status\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Response Design for Check Ticket Status - Ticket Helpdesk Solution\" \/>\n<meta property=\"og:description\" content=\"Response design for Check Ticket Status.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.wamp-it.com\/blog\/responsive-design-ticket-helpdesk-solution-check-ticket-status\/\" \/>\n<meta property=\"og:site_name\" content=\"ticket helpdesk, customer service | wamp multimedia\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/wamp.technology\" \/>\n<meta property=\"article:published_time\" content=\"2015-12-13T03:01:37+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2019-07-12T13:25:55+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.wamp-it.com\/blog\/wp-content\/uploads\/CT-demo-for-mobile-device-285x200.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"285\" \/>\n\t<meta property=\"og:image:height\" content=\"200\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@wamp_it\" \/>\n<meta name=\"twitter:site\" content=\"@wamp_it\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"wamp-IT writer\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.wamp-it.com\/blog\/#organization\",\"name\":\"Wamp Multimedia Sdn Bhd\",\"url\":\"https:\/\/www.wamp-it.com\/blog\/\",\"sameAs\":[\"https:\/\/www.facebook.com\/wamp.technology\",\"https:\/\/www.instagram.com\/wamp_it\/\",\"https:\/\/www.linkedin.com\/company\/wamp-it\/\",\"https:\/\/twitter.com\/wamp_it\"],\"logo\":{\"@type\":\"ImageObject\",\"@id\":\"https:\/\/www.wamp-it.com\/blog\/#logo\",\"inLanguage\":\"en-US\",\"url\":\"https:\/\/www.wamp-it.com\/blog\/wp-content\/uploads\/2015\/07\/logo-wamp-multimedia.png\",\"contentUrl\":\"https:\/\/www.wamp-it.com\/blog\/wp-content\/uploads\/2015\/07\/logo-wamp-multimedia.png\",\"width\":230,\"height\":68,\"caption\":\"Wamp Multimedia Sdn Bhd\"},\"image\":{\"@id\":\"https:\/\/www.wamp-it.com\/blog\/#logo\"}},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.wamp-it.com\/blog\/#website\",\"url\":\"https:\/\/www.wamp-it.com\/blog\/\",\"name\":\"ticket helpdesk, customer service | wamp multimedia\",\"description\":\"serve customers anytime, anywhere\",\"publisher\":{\"@id\":\"https:\/\/www.wamp-it.com\/blog\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.wamp-it.com\/blog\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"ImageObject\",\"@id\":\"https:\/\/www.wamp-it.com\/blog\/responsive-design-ticket-helpdesk-solution-check-ticket-status\/#primaryimage\",\"inLanguage\":\"en-US\",\"url\":\"https:\/\/www.wamp-it.com\/blog\/wp-content\/uploads\/CT-demo-for-mobile-device-285x200.jpg\",\"contentUrl\":\"https:\/\/www.wamp-it.com\/blog\/wp-content\/uploads\/CT-demo-for-mobile-device-285x200.jpg\",\"width\":285,\"height\":200,\"caption\":\"online demo for mobile device\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.wamp-it.com\/blog\/responsive-design-ticket-helpdesk-solution-check-ticket-status\/#webpage\",\"url\":\"https:\/\/www.wamp-it.com\/blog\/responsive-design-ticket-helpdesk-solution-check-ticket-status\/\",\"name\":\"Response Design for Check Ticket Status - 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