{"id":584,"date":"2015-12-14T15:01:12","date_gmt":"2015-12-14T07:01:12","guid":{"rendered":"http:\/\/www.wamp-it.com\/blog\/?p=584"},"modified":"2019-07-12T21:26:31","modified_gmt":"2019-07-12T13:26:31","slug":"responsive-design-ticket-helpdesk-solution-faq","status":"publish","type":"post","link":"https:\/\/www.wamp-it.com\/blog\/responsive-design-ticket-helpdesk-solution-faq\/","title":{"rendered":"Responsive design for ticket helpdesk solution &#8211; FAQ"},"content":{"rendered":"<p>In this article, we talk about Response Design for FAQ in helpdesk solutions.<\/p>\n<p>&nbsp;<\/p>\n<p>Although Frequently Asked Questions (FAQ) or Knowledgebase is an optional feature in our ticket helpdesk, it is highly advisable to make use of it to effectively promote self-service, and reduce helpdesk team workloads. It basically is\u00a0a library of common questions and official answers.<\/p>\n<p>&nbsp;<\/p>\n<p>Below shows the &#8220;Frequently Asked Questions&#8221; screenshots from a mobile device, 7&#8243; tablet.<\/p>\n<p><a href=\"http:\/\/www.wamp-it.com\/blog\/wp-content\/uploads\/screenshot-2015-CTFTD-mobile-07-KB.png\" class=\"broken_link\"><img loading=\"lazy\" class=\"alignnone wp-image-561\" src=\"http:\/\/www.wamp-it.com\/blog\/wp-content\/uploads\/screenshot-2015-CTFTD-mobile-07-KB.png\" alt=\"mobile web version of ticket helpdesk portal - frequently asked questions, FAQ menu\" width=\"293\" height=\"500\" srcset=\"https:\/\/www.wamp-it.com\/blog\/wp-content\/uploads\/screenshot-2015-CTFTD-mobile-07-KB.png 600w, https:\/\/www.wamp-it.com\/blog\/wp-content\/uploads\/screenshot-2015-CTFTD-mobile-07-KB-176x300.png 176w\" sizes=\"(max-width: 293px) 100vw, 293px\" \/><\/a>\u00a0 \u00a0<a href=\"http:\/\/www.wamp-it.com\/blog\/wp-content\/uploads\/screenshot-2015-CTFTD-mobile-08-KB.png\" class=\"broken_link\"><img loading=\"lazy\" class=\"alignnone wp-image-562\" src=\"http:\/\/www.wamp-it.com\/blog\/wp-content\/uploads\/screenshot-2015-CTFTD-mobile-08-KB.png\" alt=\"mobile web version of ticket helpdesk portal - frequently asked questions, FAQ category\" width=\"293\" height=\"500\" srcset=\"https:\/\/www.wamp-it.com\/blog\/wp-content\/uploads\/screenshot-2015-CTFTD-mobile-08-KB.png 600w, https:\/\/www.wamp-it.com\/blog\/wp-content\/uploads\/screenshot-2015-CTFTD-mobile-08-KB-176x300.png 176w\" sizes=\"(max-width: 293px) 100vw, 293px\" \/><\/a><\/p>\n<p>&nbsp;<\/p>\n<p>To take a Live Preview at the responsive\u00a0web of our ticket helpdesk solution, please click below:<\/p>\n<p><a href=\"https:\/\/demo.customer-ticket.com\/\" target=\"_blank\" rel=\"noopener\">https:\/\/demo.customer-ticket.com\/<\/a><\/p>\n<p>&nbsp;<\/p>\n<blockquote class=\"wp-embedded-content\" data-secret=\"PbSkPapGWH\"><p><a href=\"https:\/\/www.customer-ticket.com\/web\/online-demo\/\">Online Demo<\/a><\/p><\/blockquote>\n<p><iframe class=\"wp-embedded-content\" sandbox=\"allow-scripts\" security=\"restricted\" style=\"position: absolute; clip: rect(1px, 1px, 1px, 1px);\" src=\"https:\/\/www.customer-ticket.com\/web\/online-demo\/embed\/#?secret=PbSkPapGWH\" data-secret=\"PbSkPapGWH\" width=\"600\" height=\"338\" title=\"&#8220;Online Demo&#8221; &#8212; Cloud-based ticket helpdesk solutions\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\"><\/iframe><\/p>\n<!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content -->","protected":false},"excerpt":{"rendered":"<p>In this article, we talk about Response Design for FAQ in helpdesk solutions. &nbsp; Although Frequently Asked Questions (FAQ) or Knowledgebase is an optional feature in our ticket helpdesk, it is highly advisable to make use of it to effectively&hellip; <a href=\"https:\/\/www.wamp-it.com\/blog\/responsive-design-ticket-helpdesk-solution-faq\/\" class=\"more-link\">Continue Reading <span class=\"meta-nav\">&rarr;<\/span><\/a><!-- AddThis Advanced Settings generic via filter on get_the_excerpt --><!-- AddThis Share Buttons generic via filter on get_the_excerpt --><\/p>\n","protected":false},"author":1,"featured_media":587,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0},"categories":[29,37],"tags":[88,174,89,181,170],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v18.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<meta name=\"description\" content=\"Response design for FAQ. FAQ effectively promotes self-service, and reduces helpdesk team workloads. It is\u00a0a library of common\u00a0answers.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.wamp-it.com\/blog\/responsive-design-ticket-helpdesk-solution-faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Response Design for FAQ - Ticket Helpdesk Solution\" \/>\n<meta property=\"og:description\" content=\"Response design for FAQ. FAQ effectively promotes self-service, and reduces helpdesk team workloads. It is\u00a0a library of common\u00a0answers.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.wamp-it.com\/blog\/responsive-design-ticket-helpdesk-solution-faq\/\" \/>\n<meta property=\"og:site_name\" content=\"ticket helpdesk, customer service | wamp multimedia\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/wamp.technology\" \/>\n<meta property=\"article:published_time\" content=\"2015-12-14T07:01:12+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2019-07-12T13:26:31+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.wamp-it.com\/blog\/wp-content\/uploads\/CT-demo-for-mobile-device-285x200.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"285\" \/>\n\t<meta property=\"og:image:height\" content=\"200\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@wamp_it\" \/>\n<meta name=\"twitter:site\" content=\"@wamp_it\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"wamp-IT writer\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.wamp-it.com\/blog\/#organization\",\"name\":\"Wamp Multimedia Sdn Bhd\",\"url\":\"https:\/\/www.wamp-it.com\/blog\/\",\"sameAs\":[\"https:\/\/www.facebook.com\/wamp.technology\",\"https:\/\/www.instagram.com\/wamp_it\/\",\"https:\/\/www.linkedin.com\/company\/wamp-it\/\",\"https:\/\/twitter.com\/wamp_it\"],\"logo\":{\"@type\":\"ImageObject\",\"@id\":\"https:\/\/www.wamp-it.com\/blog\/#logo\",\"inLanguage\":\"en-US\",\"url\":\"https:\/\/www.wamp-it.com\/blog\/wp-content\/uploads\/2015\/07\/logo-wamp-multimedia.png\",\"contentUrl\":\"https:\/\/www.wamp-it.com\/blog\/wp-content\/uploads\/2015\/07\/logo-wamp-multimedia.png\",\"width\":230,\"height\":68,\"caption\":\"Wamp Multimedia Sdn Bhd\"},\"image\":{\"@id\":\"https:\/\/www.wamp-it.com\/blog\/#logo\"}},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.wamp-it.com\/blog\/#website\",\"url\":\"https:\/\/www.wamp-it.com\/blog\/\",\"name\":\"ticket helpdesk, customer service | wamp multimedia\",\"description\":\"serve customers anytime, anywhere\",\"publisher\":{\"@id\":\"https:\/\/www.wamp-it.com\/blog\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.wamp-it.com\/blog\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"ImageObject\",\"@id\":\"https:\/\/www.wamp-it.com\/blog\/responsive-design-ticket-helpdesk-solution-faq\/#primaryimage\",\"inLanguage\":\"en-US\",\"url\":\"https:\/\/www.wamp-it.com\/blog\/wp-content\/uploads\/CT-demo-for-mobile-device-285x200.jpg\",\"contentUrl\":\"https:\/\/www.wamp-it.com\/blog\/wp-content\/uploads\/CT-demo-for-mobile-device-285x200.jpg\",\"width\":285,\"height\":200,\"caption\":\"online demo for mobile device\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.wamp-it.com\/blog\/responsive-design-ticket-helpdesk-solution-faq\/#webpage\",\"url\":\"https:\/\/www.wamp-it.com\/blog\/responsive-design-ticket-helpdesk-solution-faq\/\",\"name\":\"Response Design for FAQ - Ticket Helpdesk Solution\",\"isPartOf\":{\"@id\":\"https:\/\/www.wamp-it.com\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.wamp-it.com\/blog\/responsive-design-ticket-helpdesk-solution-faq\/#primaryimage\"},\"datePublished\":\"2015-12-14T07:01:12+00:00\",\"dateModified\":\"2019-07-12T13:26:31+00:00\",\"description\":\"Response design for FAQ. FAQ effectively promotes self-service, and reduces helpdesk team workloads. It is\u00a0a library of common\u00a0answers.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.wamp-it.com\/blog\/responsive-design-ticket-helpdesk-solution-faq\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.wamp-it.com\/blog\/responsive-design-ticket-helpdesk-solution-faq\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.wamp-it.com\/blog\/responsive-design-ticket-helpdesk-solution-faq\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.wamp-it.com\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Responsive design for ticket helpdesk solution &#8211; FAQ\"}]},{\"@type\":\"Article\",\"@id\":\"https:\/\/www.wamp-it.com\/blog\/responsive-design-ticket-helpdesk-solution-faq\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.wamp-it.com\/blog\/responsive-design-ticket-helpdesk-solution-faq\/#webpage\"},\"author\":{\"@id\":\"https:\/\/www.wamp-it.com\/blog\/#\/schema\/person\/825672b7a95811fb916af88ac4f8e8af\"},\"headline\":\"Responsive design for ticket helpdesk solution &#8211; FAQ\",\"datePublished\":\"2015-12-14T07:01:12+00:00\",\"dateModified\":\"2019-07-12T13:26:31+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.wamp-it.com\/blog\/responsive-design-ticket-helpdesk-solution-faq\/#webpage\"},\"wordCount\":108,\"publisher\":{\"@id\":\"https:\/\/www.wamp-it.com\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.wamp-it.com\/blog\/responsive-design-ticket-helpdesk-solution-faq\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.wamp-it.com\/blog\/wp-content\/uploads\/CT-demo-for-mobile-device-285x200.jpg\",\"keywords\":[\"faq\",\"frequently asked question\",\"knowledgebase\",\"mobile friendly\",\"responsive web\"],\"articleSection\":[\"ticket helpdesk\",\"web solutions\"],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.wamp-it.com\/blog\/#\/schema\/person\/825672b7a95811fb916af88ac4f8e8af\",\"name\":\"wamp-IT writer\",\"sameAs\":[\"https:\/\/www.wamp-it.com\"],\"url\":\"https:\/\/www.wamp-it.com\/blog\/author\/wampit\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"description":"Response design for FAQ. FAQ effectively promotes self-service, and reduces helpdesk team workloads. It is\u00a0a library of common\u00a0answers.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.wamp-it.com\/blog\/responsive-design-ticket-helpdesk-solution-faq\/","og_locale":"en_US","og_type":"article","og_title":"Response Design for FAQ - Ticket Helpdesk Solution","og_description":"Response design for FAQ. FAQ effectively promotes self-service, and reduces helpdesk team workloads. It is\u00a0a library of common\u00a0answers.","og_url":"https:\/\/www.wamp-it.com\/blog\/responsive-design-ticket-helpdesk-solution-faq\/","og_site_name":"ticket helpdesk, customer service | wamp multimedia","article_publisher":"https:\/\/www.facebook.com\/wamp.technology","article_published_time":"2015-12-14T07:01:12+00:00","article_modified_time":"2019-07-12T13:26:31+00:00","og_image":[{"width":285,"height":200,"url":"https:\/\/www.wamp-it.com\/blog\/wp-content\/uploads\/CT-demo-for-mobile-device-285x200.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_creator":"@wamp_it","twitter_site":"@wamp_it","twitter_misc":{"Written by":"wamp-IT writer","Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Organization","@id":"https:\/\/www.wamp-it.com\/blog\/#organization","name":"Wamp Multimedia Sdn Bhd","url":"https:\/\/www.wamp-it.com\/blog\/","sameAs":["https:\/\/www.facebook.com\/wamp.technology","https:\/\/www.instagram.com\/wamp_it\/","https:\/\/www.linkedin.com\/company\/wamp-it\/","https:\/\/twitter.com\/wamp_it"],"logo":{"@type":"ImageObject","@id":"https:\/\/www.wamp-it.com\/blog\/#logo","inLanguage":"en-US","url":"https:\/\/www.wamp-it.com\/blog\/wp-content\/uploads\/2015\/07\/logo-wamp-multimedia.png","contentUrl":"https:\/\/www.wamp-it.com\/blog\/wp-content\/uploads\/2015\/07\/logo-wamp-multimedia.png","width":230,"height":68,"caption":"Wamp Multimedia Sdn Bhd"},"image":{"@id":"https:\/\/www.wamp-it.com\/blog\/#logo"}},{"@type":"WebSite","@id":"https:\/\/www.wamp-it.com\/blog\/#website","url":"https:\/\/www.wamp-it.com\/blog\/","name":"ticket helpdesk, customer service | wamp multimedia","description":"serve customers anytime, anywhere","publisher":{"@id":"https:\/\/www.wamp-it.com\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.wamp-it.com\/blog\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"ImageObject","@id":"https:\/\/www.wamp-it.com\/blog\/responsive-design-ticket-helpdesk-solution-faq\/#primaryimage","inLanguage":"en-US","url":"https:\/\/www.wamp-it.com\/blog\/wp-content\/uploads\/CT-demo-for-mobile-device-285x200.jpg","contentUrl":"https:\/\/www.wamp-it.com\/blog\/wp-content\/uploads\/CT-demo-for-mobile-device-285x200.jpg","width":285,"height":200,"caption":"online demo for mobile device"},{"@type":"WebPage","@id":"https:\/\/www.wamp-it.com\/blog\/responsive-design-ticket-helpdesk-solution-faq\/#webpage","url":"https:\/\/www.wamp-it.com\/blog\/responsive-design-ticket-helpdesk-solution-faq\/","name":"Response Design for FAQ - Ticket Helpdesk Solution","isPartOf":{"@id":"https:\/\/www.wamp-it.com\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.wamp-it.com\/blog\/responsive-design-ticket-helpdesk-solution-faq\/#primaryimage"},"datePublished":"2015-12-14T07:01:12+00:00","dateModified":"2019-07-12T13:26:31+00:00","description":"Response design for FAQ. FAQ effectively promotes self-service, and reduces helpdesk team workloads. It is\u00a0a library of common\u00a0answers.","breadcrumb":{"@id":"https:\/\/www.wamp-it.com\/blog\/responsive-design-ticket-helpdesk-solution-faq\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.wamp-it.com\/blog\/responsive-design-ticket-helpdesk-solution-faq\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.wamp-it.com\/blog\/responsive-design-ticket-helpdesk-solution-faq\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.wamp-it.com\/blog\/"},{"@type":"ListItem","position":2,"name":"Responsive design for ticket helpdesk solution &#8211; FAQ"}]},{"@type":"Article","@id":"https:\/\/www.wamp-it.com\/blog\/responsive-design-ticket-helpdesk-solution-faq\/#article","isPartOf":{"@id":"https:\/\/www.wamp-it.com\/blog\/responsive-design-ticket-helpdesk-solution-faq\/#webpage"},"author":{"@id":"https:\/\/www.wamp-it.com\/blog\/#\/schema\/person\/825672b7a95811fb916af88ac4f8e8af"},"headline":"Responsive design for ticket helpdesk solution &#8211; FAQ","datePublished":"2015-12-14T07:01:12+00:00","dateModified":"2019-07-12T13:26:31+00:00","mainEntityOfPage":{"@id":"https:\/\/www.wamp-it.com\/blog\/responsive-design-ticket-helpdesk-solution-faq\/#webpage"},"wordCount":108,"publisher":{"@id":"https:\/\/www.wamp-it.com\/blog\/#organization"},"image":{"@id":"https:\/\/www.wamp-it.com\/blog\/responsive-design-ticket-helpdesk-solution-faq\/#primaryimage"},"thumbnailUrl":"https:\/\/www.wamp-it.com\/blog\/wp-content\/uploads\/CT-demo-for-mobile-device-285x200.jpg","keywords":["faq","frequently asked question","knowledgebase","mobile friendly","responsive web"],"articleSection":["ticket helpdesk","web solutions"],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/www.wamp-it.com\/blog\/#\/schema\/person\/825672b7a95811fb916af88ac4f8e8af","name":"wamp-IT writer","sameAs":["https:\/\/www.wamp-it.com"],"url":"https:\/\/www.wamp-it.com\/blog\/author\/wampit\/"}]}},"_links":{"self":[{"href":"https:\/\/www.wamp-it.com\/blog\/wp-json\/wp\/v2\/posts\/584"}],"collection":[{"href":"https:\/\/www.wamp-it.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.wamp-it.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.wamp-it.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.wamp-it.com\/blog\/wp-json\/wp\/v2\/comments?post=584"}],"version-history":[{"count":7,"href":"https:\/\/www.wamp-it.com\/blog\/wp-json\/wp\/v2\/posts\/584\/revisions"}],"predecessor-version":[{"id":1494,"href":"https:\/\/www.wamp-it.com\/blog\/wp-json\/wp\/v2\/posts\/584\/revisions\/1494"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.wamp-it.com\/blog\/wp-json\/wp\/v2\/media\/587"}],"wp:attachment":[{"href":"https:\/\/www.wamp-it.com\/blog\/wp-json\/wp\/v2\/media?parent=584"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.wamp-it.com\/blog\/wp-json\/wp\/v2\/categories?post=584"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.wamp-it.com\/blog\/wp-json\/wp\/v2\/tags?post=584"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}