Ticket Reports<\/strong><\/h3>\n<\/li>\n<\/ul>\nThis category of reports focus on different perspectives of tickets. By looking at the ticket status, priority, ticket department, help topic, ticket source, SLA (service level agreement), and also processing time, these reports will therefore give a summary view and detailed view of the ticket\u00a0distributions and ticket processing.<\/em><\/p>\n1 – Ticket Summary (General)
\n2 – Ticket Summary – by Ticket Status
\n3 – Ticket Summary – by Department
\n4 – Ticket Summary – by Priority
\n5 – Ticket Summary – by Topic
\n6 – Ticket Summary – by Source
\n7 – Ticket Summary – by User Email
\n8 – Ticket Summary – by SLA
\n9 – Ticket – Processing Time by Department (Closed Tickets)
\n10 – Ticket – Processing Time by Department (Open Tickets)
\n11 – Ticket – Processing Time by Topic (Closed Tickets)
\n12 – Ticket – Processing Time by Topic (Open Tickets)
\n13 – Ticket Creation Count – by Month
\n14 – Ticket Count – by Department & Ticket Status (Summary)
\n15 – Topic Count – by Department & Ticket Status<\/p>\n
\n- \n
Analytical Charts<\/strong><\/h3>\n<\/li>\n<\/ul>\nThis category of reports illustrates\u00a0the real-time statistics in the form of charts, making visualisation and understanding much easier and intuitive.<\/em><\/p>\n16 – Ticket Creation Count – by Month (Bar Chart)
\n17 – Ticket Count – by Department & Ticket Status (Bar Chart)
\n18 – Ticket Count – by Department & Ticket Status (Pie Chart)
\n19 – Ticket Topic Count (Bar Chart)
\n20 – Ticket Topic Count (Pie Chart)
\n21 – Ticket Source Count (Bar Chart)
\n22 – Ticket Source Count (Pie Chart)
\n23 – Ticket Priority Count (Bar Chart)
\n24 – Ticket Priority Count (Pie Chart)<\/p>\n
\n- \n
Listing Reports<\/strong><\/h3>\n<\/li>\n<\/ul>\nThis category of reports\u00a0simply list down according to the ticket helpdesk system setups.<\/em><\/p>\n25 – Listing – Ticket Topics
\n26 – Listing – Timezone
\n27 – Listing – FAQ or KnowledgeBase
\n28 – Listing – SLA<\/p>\n
<\/p>\n
![\"ticket](\"http:\/\/www.wamp-it.com\/blog\/wp-content\/uploads\/ticket-helpdesk-report-2016-may-version.png\")
<\/a><\/p>\n <\/p>\n
In total, we have 3 formats of reports available. They are HTML web report, PDF file, CSV file for spreadsheet.<\/p>\n
<\/p>\n
To see our analytic charts\u00a0and management reports in action, please log on to our Free Trial Demo<\/a><\/em><\/strong>\u00a0with the below trial account access.<\/p>\nUsername: demo<\/strong><\/p>\nPassword: demo<\/strong><\/p>\n <\/p>\n","protected":false},"excerpt":{"rendered":"
In May, 2016, we have rolled out a new package of ticket reports and analytical charts to our cloud solutions. As a result, our ticket helpdesk customers can make use of new additional reports to analyse their ticket operations. … Continue Reading
1 – Ticket Summary (General)
\n2 – Ticket Summary – by Ticket Status
\n3 – Ticket Summary – by Department
\n4 – Ticket Summary – by Priority
\n5 – Ticket Summary – by Topic
\n6 – Ticket Summary – by Source
\n7 – Ticket Summary – by User Email
\n8 – Ticket Summary – by SLA
\n9 – Ticket – Processing Time by Department (Closed Tickets)
\n10 – Ticket – Processing Time by Department (Open Tickets)
\n11 – Ticket – Processing Time by Topic (Closed Tickets)
\n12 – Ticket – Processing Time by Topic (Open Tickets)
\n13 – Ticket Creation Count – by Month
\n14 – Ticket Count – by Department & Ticket Status (Summary)
\n15 – Topic Count – by Department & Ticket Status<\/p>\n
- \n
- \n
Analytical Charts<\/strong><\/h3>\n<\/li>\n<\/ul>\n
This category of reports illustrates\u00a0the real-time statistics in the form of charts, making visualisation and understanding much easier and intuitive.<\/em><\/p>\n
16 – Ticket Creation Count – by Month (Bar Chart)
\n17 – Ticket Count – by Department & Ticket Status (Bar Chart)
\n18 – Ticket Count – by Department & Ticket Status (Pie Chart)
\n19 – Ticket Topic Count (Bar Chart)
\n20 – Ticket Topic Count (Pie Chart)
\n21 – Ticket Source Count (Bar Chart)
\n22 – Ticket Source Count (Pie Chart)
\n23 – Ticket Priority Count (Bar Chart)
\n24 – Ticket Priority Count (Pie Chart)<\/p>\n- \n
- \n
Listing Reports<\/strong><\/h3>\n<\/li>\n<\/ul>\n
This category of reports\u00a0simply list down according to the ticket helpdesk system setups.<\/em><\/p>\n
25 – Listing – Ticket Topics
\n26 – Listing – Timezone
\n27 – Listing – FAQ or KnowledgeBase
\n28 – Listing – SLA<\/p>\n<\/p>\n
<\/a><\/p>\n<\/p>\n
In total, we have 3 formats of reports available. They are HTML web report, PDF file, CSV file for spreadsheet.<\/p>\n
<\/p>\n
To see our analytic charts\u00a0and management reports in action, please log on to our Free Trial Demo<\/a><\/em><\/strong>\u00a0with the below trial account access.<\/p>\n
Username: demo<\/strong><\/p>\n
Password: demo<\/strong><\/p>\n
<\/p>\n","protected":false},"excerpt":{"rendered":"
In May, 2016, we have rolled out a new package of ticket reports and analytical charts to our cloud solutions. As a result, our ticket helpdesk customers can make use of new additional reports to analyse their ticket operations. … Continue Reading
- \n