{"id":851,"date":"2016-10-06T13:00:28","date_gmt":"2016-10-06T05:00:28","guid":{"rendered":"http:\/\/www.wamp-it.com\/blog\/?p=851"},"modified":"2019-07-31T11:49:00","modified_gmt":"2019-07-31T03:49:00","slug":"customer-ticket-helpdesk-runs-cloud","status":"publish","type":"post","link":"https:\/\/www.wamp-it.com\/blog\/customer-ticket-helpdesk-runs-cloud\/","title":{"rendered":"Why Customer-Ticket helpdesk runs on the cloud?"},"content":{"rendered":"

Cloud computing has been hot cakes in recent years. It is getting more momentum in businesses worldwide. Software-as-a-Service (SaaS) have gained very strong foothold for businesses of all sizes simply because of flexibility, and cost efficiency.<\/p>\n

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Therefore, we often use the below to explain to our customers why we offer our helpdesk solution on the cloud, rather than as an on-premises solution.<\/p>\n

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\"on<\/a><\/p>\n

In our true belief, the benefits of running helpdesk on the cloud significantly outweigh running it on-premise.<\/p>\n

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Why On-the-Cloud, rather than On-Premise?<\/h3>\n

(1) Low\u00a0startup\u00a0costs<\/h4>\n

Running on the cloud often means NO capital investment since the hardware and software are all provided as a package by the cloud solution provider. It is therefore\u00a0“ready-made” solutions, very often\u00a0immediately\u00a0available for any businesses or organizations.<\/p>\n

(2) Predictable operating costs<\/h4>\n

No\u00a0hardware investment\u00a0also makes IT spending more predictable. Helpdesk subscribers\u00a0pay only as\u00a0operating expenses. It is pay per use, or per subscription. There will not be any unforeseen maintenance\u00a0costs on server hardware, software, and network as they all shift over\u00a0us. And we can generate economy of scale when we centralize the infrastructure needs.<\/p>\n

(3) Reduced IT overheads<\/h4>\n

Cloud solutions are always fully supported and centrally maintained.\u00a0This removes IT overheads on system administration from\u00a0the user\u00a0side. Applications simply run on web browsers, which\u00a0means no specific software will be required in most cases. This eliminates IT workloads on software patching, updates.<\/p>\n

(4) Work\u00a0mobility and flexibility<\/h4>\n

What is more, business solution is readily accessible via Internet, from anywhere around the world. This translates into\u00a0work mobility. Business solutions are not limited to using in the\u00a0office, of course not limited to office hours too.<\/p>\n

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With all these benefits brought about by cloud computing, or SaaS,\u00a0we firmly believe running our Customer-Ticket.com<\/a> ticket helpdesk solution on the cloud will give the best flexibility to our customers in the long run.<\/p>\n","protected":false},"excerpt":{"rendered":"

Cloud computing has been hot cakes in recent years. It is getting more momentum in businesses worldwide. Software-as-a-Service (SaaS) have gained very strong foothold for businesses of all sizes simply because of flexibility, and cost efficiency.   Therefore, we often… Continue Reading →<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":859,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0},"categories":[29,37],"tags":[8,212,211,11,213],"yoast_head":"\n\n\n\n\n\n\n\n\n\n\n\n\n\n\t\n\t\n\t\n\n\n\n\n\t\n\t\n\t\n