Cloud-based Ticket Helpdesk solution
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Ticket Helpdesk on the cloud, a Software-as-a-Service “SaaS” under, we offer subscription-based support ticket management solutions, being mobile-friendly, with powerful analytics and reporting, performance monitoring is now easy.

Our cloud-based solutions is offered to business clients to boost their customer service quality with responsive communications, and improved efficiency.

By deploying the solution into their operations, therefore customers can benefit from enhanced workforce collaboration, service level agreement (SLA) enforcement, efficient staff management with single sign-on (SSO). Additionally, it provides better system security with multi-factor authentication, real-time analytical reporting and enhanced audit control.

BOOST responsiveness and ENHANCE team collaboration for all different industries

This is a general purpose helpdesk application, designed to handle different business scenarios in different industries with flexibility and versatility. See how it can help different industries improve customer service quality and boost responsiveness.



FEATURES of Ticket Helpdesk Solution

With helpdesk solution in place, below are the beneficial features to your business operations.

POWERFUL real-time analytics, Graphical and Statistics reports

Provided within the online system, there are powerful analytics, graphical charts and statistics reports. Firstly, it enables analysis of ticket data in real-time. Secondly, it allows assessments from different business perspectives and angles. Reports are available in 3 different, printable file formats, namely HTML, PDF and Excel spreadsheet.

View report samples

FREE Trial and Online Demo available

Want to collect sales enquiry, feedback, support issues from your customers anywhere, anytime? Customers will see significant benefits from using our mobile-friendly, responsive web service. The mobile-friendly helpdesk is designed for mobile devices, smartphones and tablets.

If you want first-hand experience on how our ticket helpdesk can improve your business customer service efficiency and quality, empower your business with a range of functionalities and analytical tools, click below to have a free trial:

Public Cloud or On-Premise Implementation

If on-premise is the preferred option for your organization, talk to us. We always have solutions.

Interested in our ticket helpdesk solution and prefer to have uninterrupted extended testings? Request Personalized Demo

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