For businesses distributing or selling products, they usually have dedicated teams of personnel on providing Product Support to customers. Depending on the types of products, some organizations may call such an operational team “Technical Support”, or “After Sales Support”, or… Continue Reading
There are various types of human resource questions asked by employees everyday, for example, staff benefits, remunerations, insurances, recruitment, training, career development etc. When a staff or an employee calls or send emails to ask about HR matters, how… Continue Reading
Malaysia Digital Economy Corporation (MDEC) has introduced the Smart Automation Grant (SAG). This grant is to help Malaysian businesses to fund their IT project implementation to digitalise and automate their business operations. Approved Malaysian SME will receive up to 50%… Continue Reading
Free Sign Up! Absolutely No Cost! We are offering our cloud-based solution for FREE sign up. A lot of businesses are still using emails, phone calls, or paper forms to do after customer communications and to provide support services.… Continue Reading
We have integrated our ticket helpdesk solutions to send customer notifications via WhatsApp and SMS. Having said that, they are now available as optional features. Email Email remain the primary channel of communications. The biggest advantage of using email… Continue Reading
Nowadays, many businesses are exploring to establish their Business Continuity Plan as a counter measure to fight the COVID-19. Leveraging the power of cloud solutions will make this task simpler. What is business continuity plan? Business continuity (BC) refers… Continue Reading
After your customers submit a request to your customer service team, there starts communications with your customers. During that communication process, customers can save or print a copy of the ticket history report anytime. This allow customers to keep records… Continue Reading
Many Malaysia businesses are still using inefficient channels like email, phone call, or even paper forms to do their customer service, after-sales and technical support. They are simply not enough to offer good customer service nowadays. Good customer service and after-sales… Continue Reading
When your customers submit a report or a request to your support team, it will always be helpful for them to save or print a copy of what they have reported or requested. In this case, a new ticket report… Continue Reading
Color theme refers to the look and feel of the user interface of any system. If we only offer 1 standard website with one single skin or theme, it may not always fulfill our clients’ requirements. It is simply because… Continue Reading