Digital transformation aims to provide customer service digitally, primarily via online portals or websites. Business Benefits of Digital Transformation Providing such online customer service results in many benefits for businesses. They include improved team work among your staff, greater business… Continue Reading
Technical Support Helpdesk Go-Live! We have successfully launched our helpdesk solution for an electronic products distributor client. Hundreds of their customers can now submit tickets easily, anytime on their smartphones, or tablets. No more calls. No more email Previously, when… Continue Reading
Fast-moving consumer goods (FMCG) companies have big business in every country. They produce products like packaged foods, beverages, toiletries, candies, cosmetics, over-the-counter drugs, dry goods for the general public. Because of the number of their consumers and customers, they receive… Continue Reading
Student Service Helpdesk Go-Live! We have successfully rolled out our helpdesk solution for a private education organization recently. Thousands of students can now easily contact their Student Service & Support by submitting tickets on their smartphones. Online Project Implementation This… Continue Reading
In situations where there are many staff working together, assigning jobs quickly always makes operations more efficient, speeding up the whole business process. If there is no such job assignment, it is often not clear cut for the staff and… Continue Reading
Does your organization understand how good your staff service is? Are you collecting any feedback from customers?How do you evaluate the performance of your customer servicing staff? Collect customer ratings on your staff and improve your service quality If your… Continue Reading
For IT support, the benefits and advantages of an online ticket helpdesk is very obvious. As a matter of fact, IT support helpdesk has been in use by many businesses. While our ticket helpdesk solution is a general purpose ticket… Continue Reading
For education institutions like universities and colleges, there are a large number of students. It also contains a significant number of academic and non-academic staff. The volume of communications itself always makes it very challenging to manage. As such, emails and… Continue Reading
Logistics businesses often have offices in different cities. Customers and clients are from anywhere in the world, working in different timezones. Staying in close touch with customers and clients is crucial in delivering high quality service, and thus ensuring long… Continue Reading
For businesses distributing or selling products, they usually have dedicated teams of personnel on providing Product Support to customers. Depending on the types of products, some organizations may call such an operational team “Technical Support”, or “After Sales Support”, or… Continue Reading