Knowledgebase or FAQ is publicly available to all helpdesk users to encourage their self-service, before evening creating a ticket. It is advised to publish latest information and answers of common questions here. Anyone can try look for the information… Continue Reading
Canned Response is standard reply or answer for common question which agents can simply pick and choose when replying to tickets. Having a list of canned responses will improve service consistency, significantly shorten the processing time of frequently asked questions… Continue Reading
While the standard formatted ticket form ask for the minimal amount of information and makes it easy for users, sometimes it just may not be sufficient. Customers may need extra, more specific information fields to capture additional details regarding each… Continue Reading
We are deploying new system reports particularly to help system administrations of our cloud-based helpdesk solutions. These new reports will help system administrators better understand their cloud storage usage, as well as managing their end-user registered in system. These… Continue Reading
Cloud-based web surveys are very cost effective, automatic approach in customer feedback collection. With our survey engine running on the cloud, we help our clients publish their customer web surveys or feedback forms. Data collection process is fully automated,… Continue Reading
We are glad to update our customers that Wamp Multimedia Sdn Bhd has completed enforcing SSL certificates for our business websites starting early 2017. With implementation of secure connections, we are offering everyone increase online security when visiting our websites.… Continue Reading
Customer-Ticket.com helpdesk solutions are going beyond Malaysia! We have been offering our cloud-based helpdesk solutions to our clients in Singapore. Taking advantage of the cloud-model, our helpdesk application runs well to serve clients basically anywhere in the world. We… Continue Reading
While our ticket helpdesk solution primarily runs on the cloud for most of our clients, and we believe it effectively minimizes the IT overheads and hardware investments for our customers, there are sometimes still cases where customers may need to… Continue Reading
Do you still think “helpdesk” is only for IT department, or technical support or engineering services? Some businesses are not clear what other operations or departments of theirs can benefit from having ticket helpdesk solutions in their organizations. … Continue Reading
Starting 2017, to further streamline our after sales service and improve our technical support for the cloud helpdesk solutions customers, we have rolled out a re-engineered Support Request Portal. Below is a screenshot of the mobile-friendly web site: All our customers… Continue Reading