When your customers submit a report or a request to your support team, it will always be helpful for them to save or print a copy of what they have reported or requested. In this case, a new ticket report… Continue Reading
Color theme refers to the look and feel of the user interface of any system. If we only offer 1 standard website with one single skin or theme, it may not always fulfill our clients’ requirements. It is simply because… Continue Reading
Business theme for different industries. The corporate color and feature picture is highly customisable for each of our helpdesk portal. No matter which industry or business you are running, we can offer you a theme or skin which best illustrate your… Continue Reading
Single Sign-On (SSO) is an authentication mechanism that allows a user to access multiple web applications or web services with one set of login credentials. Advantages by deploying SSO in an organization include: Eliminates credential re-authentication; therefore, it improves… Continue Reading
Knowledgebase or FAQ is publicly available to all helpdesk users to encourage their self-service, before evening creating a ticket. It is the easiest, fastest, and cheapest way for your customers to find answers and information about your products and… Continue Reading
Canned Response is standard reply or answer for commonly asked questions. In our helpdesk solutions, staff or agents can simply pick and choose from Canned Response when replying to tickets. Having a list of them will greatly improve service consistency,… Continue Reading
Flexible Ticket Form is a versatile feature of our helpdesk solutions which allows capturing of extra, more specific information with regards to different types of tickets. While the standard formatted ticket form ask for the minimal amount of information… Continue Reading
System admin functionality is always one of the crucial functionalities in any business solutions. Respective system administration reports facilitate as important tools to allow proper management. This will, in return, ensure the smooth and continuous operations as a result. … Continue Reading
Web survey, in short, is a very cost-effective, an automated approach in collecting customer feedback. With our survey engine running on the cloud, we assist clients to publish their customer feedback collection forms. This online web survey automates the… Continue Reading
We are glad that Wamp Multimedia Sdn Bhd has completed enforcing SSL certificates for our websites starting 2017. As a result of the implementation of HTTPS secure connections, we are offering everyone increase online security when visiting our websites. … Continue Reading