If a client want a simple color theme for their helpdesk portal, we offer customisable color themes. Depending on client business nature or corporate colors, they can choose a preferred color theme of their own. With our cloud-based… Continue Reading
We now offer different business themes for different industries. The business, theme, color and feature picture is highly customisable for each of our helpdesk portal. No matter which industry or business you are running, we can offer you a customer helpdesk… Continue Reading
Single Sign-On (SSO) is an authentication mechanism that allows a user to access multiple web applications or web services with one set of login credentials. Advantages by deploying Single Sign-On (SSO) include: Eliminates credential re-authentication; thus, improving productivity. Simplifies… Continue Reading
Knowledgebase or FAQ is publicly available to all helpdesk users to encourage their self-service, before evening creating a ticket. It is advised to publish latest information and answers of common questions here. Anyone can try look for the information… Continue Reading
Canned Response is standard reply or answer for common question which agents can simply pick and choose when replying to tickets. Having a list of canned responses will improve service consistency, significantly shorten the processing time of frequently asked questions… Continue Reading
While the standard formatted ticket form ask for the minimal amount of information and makes it easy for users, sometimes it just may not be sufficient. Customers may need extra, more specific information fields to capture additional details regarding each… Continue Reading
We are deploying new system reports particularly to help system administrations of our cloud-based helpdesk solutions. These new reports will help system administrators better understand their cloud storage usage, as well as managing their end-user registered in system. These… Continue Reading
Cloud-based web surveys are very cost effective, automatic approach in customer feedback collection. With our survey engine running on the cloud, we help our clients publish their customer web surveys or feedback forms. Data collection process is fully automated,… Continue Reading
We are glad to update our customers that Wamp Multimedia Sdn Bhd has completed enforcing SSL certificates for our business websites starting early 2017. With implementation of secure connections, we are offering everyone increase online security when visiting our websites.… Continue Reading
Customer-Ticket.com helpdesk solutions are going beyond Malaysia! We have been offering our cloud-based helpdesk solutions to our clients in Singapore. Taking advantage of the cloud-model, our helpdesk application runs well to serve clients basically anywhere in the world. We… Continue Reading