Here is an overview by list of all posts ever published. It provides an easy way to navigate swiftly.
Starting a helpdesk operation can be a challenging task, but it does not need a miracle. With the right approach ...
Customer service teams are constantly inundated with emails from customers, and are often burdened to reply to each one in ...
Are you in recruitment agency business? Wondering if an agency firm shall even consider adopting a helpdesk solution in the ...
Good customer service is essential for a business's continual growth. Here below explain why: Customer Retention: Good customer service helps ...
Why there are business not using support helpdesk to improve their customer service? There could be several reasons why businesses ...
Digital transformation aims to provide customer service digitally, primarily via online portals or websites. Business Benefits of Digital Transformation Providing ...
Technical Support Helpdesk Go-Live! We have successfully launched our helpdesk solution for an electronic products distributor client. Hundreds of their ...
Fast-moving consumer goods (FMCG) companies have big business in every country. They produce products like packaged foods, beverages, toiletries, candies, ...
Student Service Helpdesk Go-Live! We have successfully rolled out our helpdesk solution for a private education organization recently. Thousands of ...
In situations where there are many staff working together, assigning jobs quickly always makes operations more efficient, speeding up the ...
Email is an important customer communication channel. Customers who send emails expect timely responses. If this does not happen, they ...
Communications with external customers and internal customers are BOTH important. But who are they? Why is it crucial for business ...
Does your organization understand how good your staff service is? Are you collecting any feedback from customers?How do you evaluate ...
For IT support, the benefits and advantages of an online ticket helpdesk is very obvious. As a matter of fact, ...
For education institutions like universities and colleges, there are a large number of students. It also contains a significant number ...
Logistics businesses often have offices in different cities. Customers and clients are from anywhere in the world, working in different ...
For businesses distributing or selling products, they usually have dedicated teams of personnel on providing Product Support to customers. Depending ...
There are various types of human resource questions asked by employees everyday, for example, staff benefits, remunerations, insurances, recruitment, training, ...
Malaysia Digital Economy Corporation (MDEC) has introduced the Smart Automation Grant (SAG). This grant is to help Malaysian businesses to ...
Free Sign Up! Absolutely No Cost! We are offering our cloud-based solution for FREE sign up. A lot of businesses ...
Dear all valued customers and business partners, Below is the latest development of the Movement Control Order (MCO). Our team ...
We have integrated our ticket helpdesk solutions to send customer notifications via WhatsApp and SMS. Having said that, they are ...
Nowadays, many businesses are exploring to establish their Business Continuity Plan as a counter measure to fight the COVID-19. Leveraging ...
After your customers submit a request to your customer service team, there starts communications with your customers. During that communication ...
Many Malaysia businesses are still using inefficient channels like email, phone call, or even paper forms to do their customer ...
When your customers submit a report or a request to your support team, it will always be helpful for them ...
Wishing everyone all good things on this New Year 2020! Have fun, joy, peace, love, care, luck and success ahead! ...
Happy Deepavali 2019! Wishing all of you very happy Diwali. May you all enjoy the festival with lots of light ...
Color theme refers to the look and feel of the user interface of any system. If we only offer 1 standard ...
Business theme for different industries. The corporate color and feature picture is highly customisable for each of our helpdesk portal. No ...
Selamat Hari Raya Aidilfitri! Wishing all our Muslim friends and business partners a wonderful Hari Raya Aidilfitri! ...
Single Sign-On (SSO) is an authentication mechanism that allows a user to access multiple web applications or web services with ...
Wishing everyone all good things on this New Year 2019! Have fun, joy, peace, love, care, luck and success ahead! ...
Happy Deepavali 2018! Wishing all of you very happy Diwali. May you all enjoy the festival with lots of light ...
Knowledgebase or FAQ is publicly available to all helpdesk users to encourage their self-service, before evening creating a ticket. ...
Canned Response is standard reply or answer for commonly asked questions. In our helpdesk solutions, staff or agents can simply ...
To all our Malaysian friends, Selamat Hari Merdeka 2018! Happy Independence Day 2018! Let us all wish a bright future ahead ...
Flexible Ticket Form is a versatile feature of our helpdesk solutions which allows capturing of extra, more specific information with ...
System admin functionality is always one of the crucial functionalities in any business solutions. Respective system administration reports facilitate as ...
Happy Chinese New Year 2018! May we wish you all great happiness and prosperity in the Year of Dog! Best ...
Wishing everyone all good things on this New Year 2018! Have fun, joy, peace, love, care, luck and success ahead! ...
Happy Deepavali 2017! Wishing all of you very happy Diwali. May you all enjoy the festival with lots of light ...
Web survey, in short, is a very cost-effective, an automated approach in collecting customer feedback. With our survey engine running ...
Here we will show pictures of a 2 tone glass printing project. By using ink specifically formulated for printing on ...
We are glad that Wamp Multimedia Sdn Bhd has completed enforcing SSL certificates for our websites starting 2017. As a ...
Selamat Hari Raya Aidilfitri! Wishing all our Muslim friends and business partners a wonderful Hari Raya Aidilfitri! ...
Helpdesk in Singapore! Our cloud-based helpdesk solutions are going beyond Malaysia! We have been offering our cloud-based helpdesk solutions to our ...
Why clients may still consider self-hosted, on-premise helpdesk for their businesses? Our ticket helpdesk solution primarily runs on the cloud ...
Glossy inkjet printable DVD are ideal for small run DVD duplication jobs which demand super high quality and yet do ...
Happy Chinese New Year 2017! May we wish you all great happiness and prosperity in the Year of Rooster! Best ...
Do you still think "helpdesk" is only for IT department, or technical support or engineering services? If you do, there ...
Starting 2017, to further streamline our after sales service and improve our technical support for the cloud helpdesk solutions customers, we have rolled ...
Wishing everyone all good things on this New Year 2017! Have fun, joy, peace, love, care, luck and success ahead! ...
May we wish all of you a Merry Christmas 2016! ...
Happy Deepavali 2016! Wishing all of you very happy Diwali. May you all enjoy the festival with lots of light ...
Cloud computing has been hot cakes in recent years. It is getting more momentum in businesses worldwide. Software-as-a-Service (SaaS) have ...
To all our Malaysian friends, Happy Malaysia Day 2016! Have fun celebrating Malaysia Day 2016 in our multi-racial harmonious community ...
Redesigned Responsive Website Customer-Ticket.com is pleased to announce a newly redesigned, responsive website at http://www.customer-ticket.com/ to cater our customers and potential ...
To all our Malaysian friends, Selamat Hari Merdeka! Happy Independence Day 2016! Let us all wish a bright future ahead for ...
Help the Helpers - Free helpdesk solutions for non-profit organizations (NPO) We always highly appreciate the dedications and devotion of the non-profit organizations in ...
Perfume glass bottle silkscreen printing We have completed a few bottle printing jobs for multiple designs and various clients. These are commercial merchandises ...
Perfume Bottle Box Packaging In this article, we will show different designs of box packagings. Special treatment including hot stamping, spot ...
Bottle Box Packaging Premium grade products often require extra high quality packaging. Perfume bottles are very good examples. They are often small ...
We make full color heat transfer lanyard in Malaysia Compared to silkscreen printing, heat transfer can give the best printing effect ...
Selamat Hari Raya Aidilfitri! Wishing all our Muslim friends a wonderful Hari Raya Aidilfitri! ...
DVD Menu Design and DVD Authoring We have been engaged in a number of corporate DVD video projects. And we have ...
As we begin Ramadan, we wish all Muslims a blessed time of reflection, family, good health and prosperity ...
We launch a series of new reports for our ticket helpdesk solutions. Same as previous reports, new reports can anytime be ...
In May, 2016, we have rolled out a new package of ticket reports and analytical charts to our cloud solutions ...
Purple design theme shows as the helpdesk design theme in this post. Here demonstrates the use of a different banner ...
In order to cater for flexible web integration of helpdesk into customers' corporate web site, we do offer different design ...
Happy Chinese New Year 2016! May we wish you all great happiness and prosperity in the Chinese new year of ...
May we wish all of you a Merry Christmas and Happy New Year 2016! ...
In this article, we talk about Response Design for FAQ in helpdesk solutions. Although Frequently Asked Questions (FAQ) or Knowledgebase ...
In this article, we talk about Response Design for Check Ticket Status in helpdesk solutions. With this function, users or ...
In this article, we talk about Response Design for Open New Ticket in helpdesk solutions. With this function, users can create a new ...
As mobile devices getting popular and common for business users, we have responsive web version of our online demo available for ...
Here below we do a simple walk-through on how to open a new ticket and check ticket status in our ticket ...
Happy Deepavali 2015! May the festival of lights, bring a world of sparkling joy, happiness and contentment to you, to ...
We have seen strong interests from small to medium business clients, both locally and regionally for helpdesk on the cloud solutions ...
In early 2015, we have been in charge of a commercial product project for a famous Malaysian celebrity. One of the items was ...
To all our Chinese friends, Happy Mid-Autumn Festival 2015! ...
To all our Malaysian friends, Happy Malaysia Day 2015! Have fun celebrating Malaysia Day 2015 in our multi-racial harmonious community ...
Is it a growing business trend that corporate annual report published in CD and DVD nowadays? The answer has been pretty ...
To all our Malaysian friends, Selamat Hari Merdeka! Happy Independence Day 2015! Let us all wish a bright future ahead for ...
Here below are 19 ticket helpdesk report PDF samples for preview. With the helpdesk solution, we provide a built-in report ...
For businesses which do not have any kind of helpdesk system in place, they often ask questions on potential ROI ...
Customers often ask us for design templates when they are to prepare for mass productions. We offer DVD, CD replication ...
We understand from our customers that they sometimes prefer to receive email alert upon certain situations happening. When a new ...
MSC Malaysia Product Listing, as its name tells, its purpose is to connect the Internet community, global business users to the ...
Want to help your business friends and yourself via making business referral? Do you have any friends or business associates who are currently ...
Selamat Hari Raya Aidilfitri! Wishing all our Muslim friends a joyous Hari Raya Aidilfitri! ...
Reporting and analytics are crucially important management tools in any business systems. Given that our clients are using our web solutions ...
In any organizations, new staff or new employees can get on board on any day. It is understood there is ...
What is the fastest way to talk to potential customers? Live chat is sure one of the best options available. Live ...
Does your current practice allow staff collaboration in replying customers? Still using email? If your business receives customer feedback by ...
A lot of times customers are not clear about the difference between duplication vs replication. Many of them even think they are the same ...
Our latest cloud-based helpdesk solution brochure is now available! Under the initiative of Customer-Ticket.com. Follow-Up Fast, Boost Customer Satisfaction Customer-Ticket.com ...
Get on Cloud! Cyberjaya Cloud Computing is back to town. Why move to cloud? It gives more flexibility to connect ...
Imagine for education businesses, they have invested heavily to create interactive coursewares, learning videos, and educational games for their consumer ...
How Incident Ticketing System helps to Efficiently Manage Customer Service Issues and Improve Customer Satisfaction? Most business managers agree support and service ...
Are you letting your customers fill in paper feedback forms? We help our clients design, publish and host customer survey(s) ...
Why item codes are useful? Quite often, when our customers are talking about packagings, disc packagings for CD or DVD, ...
With our IT initiatives, Customer-Ticket.com , we have been introducing an enterprise web solutions mainly to help improve the responsiveness, ...
Imagine you have a business CD or corporate video DVD which you want to send over to your overseas clients, ...
Hotstamping and emboss on a PU leather box. This is a high value project which we have been in charge ...
Banks, insurance companies and financial institutions in general are decent users of optical disc replication services. They usually have a ...
Are you facing problem tracking or making sure customers questions are always attended to and properly answered? Customer service is ...
Nowadays, businesses need to replicate CD and DVD for a number of reasons. We are already in a digital age ...
We have had many customers asking us the same question again and again. Why Super Jewel Box (SJB)? Here are ...
Cloud computing is now in an offering to corporate clients. We offer an online ticket helpdesk solutions, under the brand ...
Let USB flash represent your corporate style ! USB flash drive is far more than an IT gadget nowadays. It ...
This is a new chapter for wamp multimedia, still a long way to go. We will be starting to blog ...