How Incident Ticketing System helps to Efficiently Manage Customer Service Issues and Improve Customer Satisfaction? Most business managers agree support and service operations are essential to a business. Top-tier service leads to higher customer loyalty and customer retention, thus driving stronger and… Continue Reading
Are you facing problem tracking or making sure customer feedback are always attended to and properly addressed? Customer service is the key to business success. If we miss a customer sales enquiry, we miss a profit opportunity. What’s worse, we… Continue Reading
For our offering of online Incident Ticket System, an initiative of SaaS (software as a service) to business clients, we obtained the recognition as an approved ISV in MSC Malaysia Cloud Computing Initiative, in February 2015.