How Incident Ticketing System helps to Efficiently Manage Customer Service Issues and Improve Customer Satisfaction? Most business managers agree support and service operations are essential to a business. Top-tier service leads to higher customer loyalty and customer retention, thus driving stronger and… Continue Reading
Are you letting your customers fill in paper feedback forms? We help our clients design, publish and host customer survey(s) and feedback forms online. It’s the business and IT trend now that companies do not buy software or hardware for… Continue Reading
With our IT initiatives, Customer-Ticket.com , we have been introducing an enterprise web solution mainly to help improve the responsiveness, efficiency and quality of customer service in any client-facing businesses. It typically happens in many businesses that their customers are… Continue Reading
For our offering of online Incident Ticket System, an initiative of SaaS (software as a service) to business clients, we obtained the recognition as an approved ISV in MSC Malaysia Cloud Computing Initiative, in February 2015.