Ticket helpdesk reports and analytical charts 2016

ticket helpdesk report by month bar chart

In May, 2016, we have rolled out a new package of ticket reports and analytical charts to our cloud solutions.

Our ticket helpdesk solution customers will find new additional reports which allow them to analyse their ticket operations. Here below is a list of the available reports.

 

  • Ticket Reports

This category of reports focus on different perspectives of tickets. By looking at the ticket status, priority, ticket department, help topic, ticket source, SLA (service level agreement), and also processing time, these reports will give a summary view and detailed view of the ticket distributions and ticket processing.

1 – Ticket Summary (General)
2 – Ticket Summary – by Ticket Status
3 – Ticket Summary – by Department
4 – Ticket Summary – by Priority
5 – Ticket Summary – by Topic
6 – Ticket Summary – by Source
7 – Ticket Summary – by User Email
8 – Ticket Summary – by SLA
9 – Ticket – Processing Time by Department (Closed Tickets)
10 – Ticket – Processing Time by Department (Open Tickets)
11 – Ticket – Processing Time by Topic (Closed Tickets)
12 – Ticket – Processing Time by Topic (Open Tickets)
13 – Ticket Creation Count – by Month
14 – Ticket Count – by Department & Ticket Status (Summary)
15 – Topic Count – by Department & Ticket Status

  • Analytical Charts

This category of reports illustrates the real-time statistics in the form of charts, making visualisation and understanding much easier and intuitive.

16 – Ticket Creation Count – by Month (Bar Chart)
17 – Ticket Count – by Department & Ticket Status (Bar Chart)
18 – Ticket Count – by Department & Ticket Status (Pie Chart)
19 – Ticket Topic Count (Bar Chart)
20 – Ticket Topic Count (Pie Chart)
21 – Ticket Source Count (Bar Chart)
22 – Ticket Source Count (Pie Chart)
23 – Ticket Priority Count (Bar Chart)
24 – Ticket Priority Count (Pie Chart)

  • Listing Reports

This category of reports simply list down according to the ticket helpdesk system setups.

25 – Listing – Ticket Topics
26 – Listing – Timezone
27 – Listing – FAQ or KnowledgeBase
28 – Listing – SLA

 

ticket helpdesk report 2016 may

 

We have made 3 formats of reports available, namely HTML web report, PDF file, CSV file for spreadsheet.

 

To see our analytic charts and reportings in action, please log on to our Free Trial Demo with the below trial account access.

Username: demo

Password: demo

 

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