Exhibition organizer faces countless tasks, from logistics to marketing. But one of the most challenging aspects? Addressing the flood of inquiries from thousands of visitors. Traditional email inboxes quickly become chaotic, leading to overlooked messages, delayed responses, and frustrated attendees.… Continue Reading
Customer expectations are higher than ever nowadays. They want quick, accessible solutions to their problems, and businesses that can provide that level of service are more likely to thrive. One effective strategy that companies are increasingly adopting is the creation… Continue Reading
In today’s fast-paced digital world, the way businesses communicate with their customers can make a significant difference in customer satisfaction and loyalty. With the rise of online interactions, it’s crucial for companies to maintain effective online communication platforms. One of… Continue Reading
Starting a helpdesk operation can be a challenging task, but it does not need a miracle. With the right approach and helpful partner, it can also be fast and easy. Identify what customer & operation needs Firstly, identify the core… Continue Reading
Customer service teams are constantly inundated with emails from customers, and are often burdened to reply to each one in a timely manner. This problem is compounded when a team of officers are working together, as managing the inbox and… Continue Reading
Why there are business not using support helpdesk to improve their customer service? There could be several reasons why businesses might not be using support helpdesks, including: 1. Myth – Cost Helpdesk solution can be expensive, especially for small businesses.… Continue Reading
Digital transformation aims to provide customer service digitally, primarily via online portals or websites. Business Benefits of Digital Transformation Providing such online customer service results in many benefits for businesses. They include improved team work among your staff, greater business… Continue Reading
Technical Support Helpdesk Go-Live! We have successfully launched our helpdesk solution for an electronic products distributor client. Hundreds of their customers can now submit tickets easily, anytime on their smartphones, or tablets. No more calls. No more email Previously, when… Continue Reading
Fast-moving consumer goods (FMCG) companies have big business in every country. They produce products like packaged foods, beverages, toiletries, candies, cosmetics, over-the-counter drugs, dry goods for the general public. Because of the number of their consumers and customers, they receive… Continue Reading
Student Service Helpdesk Go-Live! We have successfully rolled out our helpdesk solution for a private education organization recently. Thousands of students can now easily contact their Student Service & Support by submitting tickets on their smartphones. Online Project Implementation This… Continue Reading