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Email and Phone call are not enough for Good Customer Service

Posted on February 10, 2020 by wamp-IT Blog
telephone and email envelope

Many Malaysia businesses are still using inefficient channels like email, phone call, or even paper forms to do their customer service, after-sales and technical support. They are simply not enough to offer good customer service nowadays. Good customer service and after-sales… Continue Reading →

ticket helpdesk, web solutions after sales service, customer service, technical support

Support Request Portal for Cloud Helpdesk Solutions

Posted on January 10, 2017 by wamp-IT writer
support request portal user interface for mobile device

Starting 2017, to further streamline our after sales service and improve our technical support for the cloud helpdesk solutions customers, we have rolled out a re-engineered Support Request Portal.   Below is a screenshot of the mobile-friendly web site:   All our customers… Continue Reading →

ticket helpdesk, web solutions after sales service, helpdesk, support request, technical support

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