Are you facing problem tracking or making sure customers questions are always attended to and properly answered?
Customer service is the key to business success. High quality service will increase customer loyalty, which in return drives up business sales in the long run.
If we miss a customer sales enquiry, we miss a profit opportunity. What’s worse, we may lose the customers.
Many businesses are using emails to collect sales enquiries, customer feedback. More often than not, emails are not easy to follow up, and there is no audit control. Management cannot supervise or monitor how the customers are handled. Please see here for why helpdesk is a superior solution in handling customer communications.
To solve this problem, we offer 100% online hosted incident ticket helpdesk system for our business clients. With our online helpdesk solutions, our clients do not need to install any software in their office servers or computers. In short, everything including the whole applications and databases are hosted securely online, in world-class data centers in Malaysia.
In conclusion, your customers can contact you anywhere on their smartphones or tablets. Additionally, your staff team can read and reply to customers questions anywhere, anytime over Internet.
Ask us for a demo now.
And NEVER miss your customers questions again.