We understand from our customers that they sometimes prefer to receive email alert upon certain situations happening.
- When a new ticket is raised in the support system. Of course they will want to attend to it soonest.
- When a ticket has been unattended over a certain period of time. If not handled well, your customers may get frustrated and businesses may leave.
- When your customer has read your ticket responses and provide further feedback. Follow up fast will help to win your customer loyalty.
- When a ticket has been assigned to a particular employee. Will it be good we buzz him/her with an email message so he/she will not overlook?
That is why our ticket helpdesk system provides feature for flexible and configurable email alert.
Below is screen capture showing an email alert sent to the responsible team when a new ticket is created in our customer ticket support system:
What if you want to put in your message format in all these email alert? Of course you can. Email alert template is fully customisable.