Ticket Helpdesk – Single Sign-On (SSO) available

single sign on (sso) lockpad with title

Single Sign-On (SSO) is an authentication mechanism that allows a user to access multiple web applications or web services with one set of login credentials.


Advantages by deploying SSO in an organization include:

  • Eliminates credential re-authentication; therefore, it improves productivity.
  • Simplifies and standardizes web application workflow.
  • Improves system security compliance through a centralized database.
  • Provides detailed user access reporting.


As illustrated in the below diagram, one set of login shall sufficiently authenticate users and allow access to multiple web services within the enterprise network environment.

single sign-on (sso) with circle process box




As our  ticket helpdesk solution at Customer-Ticket.com is a SaaS web service, Single Sign-On (SSO) is also available in our system.


Not only that, we also provide Just-in-Time provisioning (JIT) within our SSO function. That means our system will dynamically create and dynamically update the users and accounts as and when they log in to our ticket helpdesk solutions.


What if you prefer an extra layer of security on Single Sign-On (SSO)? We do offer 2-factor authentication which will further safeguard enterprise resources from any unauthorized access.


Our SSO extension is developed based on Security Assertion Markup Language (SAML) 2.0 protocol. It integrates well with popular identity providers (IdP), e.g. OKTA, JumpCloud, MiniOrange


If you need more details about Single Sign-On, please feel free to talk to us.

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