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Ticket Helpdesk How-To: Create and Update KnowledgeBase

Posted on September 27, 2018 by wamp-IT writer
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Knowledgebase or FAQ is publicly available to all helpdesk users to encourage their self-service, before evening creating a ticket.   It is the easiest, fastest, and cheapest way for your customers to find answers and information about your products and… Continue Reading →

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Responsive design for ticket helpdesk solution – FAQ

Posted on December 14, 2015 by wamp-IT writer
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In this article, we talk about Response Design for FAQ in helpdesk solutions.   Although Frequently Asked Questions (FAQ) or Knowledgebase is an optional feature in our ticket helpdesk, it is highly advisable to make use of it to effectively… Continue Reading →

ticket helpdesk, web solutions faq, frequently asked question, knowledgebase, mobile friendly, responsive web

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