After your customers submit a request to your customer service team, there starts communications with your customers. During that communication process, customers can save or print a copy of the ticket history report anytime. This allow customers to keep records of their requests offline.
As shown in the below screen, when customer do their self-service ticket check, there is a button which allow direct PDF printing of the whole ticket history, all messages will be documented professionally.
Below is the Ticket History Report PDF sample. You can click on the picture below to open up the PDF file.
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