With this function, users can create a new ticket when they have questions, issues, enquiries or complaints.
Firstly, users should select the most relevant “Help Topic”. It will help to forward their tickets to the most relevant personnel in order to speed up resolutions.
Secondly, users should fill in their contact details including name, email address and contact phone number. Email address is particularly important here. System will send out automatic notification messages via emails whenever there are new updates to their tickets.
Below are the “Open a New Ticket” screenshots from a mobile device, 7″ tablet.
To take a Live Preview at the responsive web of our ticket helpdesk solution, please click below: