Knowledgebase or FAQ is publicly available to all helpdesk users to encourage their self-service, before evening creating a ticket. It is the easiest, fastest, and cheapest way for your customers to find answers and information about your products and… Continue Reading
Canned Response is standard reply or answer for commonly asked questions. In our helpdesk solutions, staff or agents can simply pick and choose from Canned Response when replying to tickets. Having a list of them will greatly improve service consistency,… Continue Reading
Here below we do a simple walk-through on how to open a new ticket and check ticket status in our ticket helpdesk web solution. We will cover 4 key areas: One-Stop Web Portal Open a New Ticket Check Ticket Status Knowledgebase… Continue Reading