Ticket helpdesk with live chat for immediate customer response

live chat to ask question immediately

What is the fastest way to talk to potential customers? Live chat is sure one of the best options available.   It is real time. It happens right at the time when your potential customers are at your web site, looking at… Continue Reading

Staff collaboration is essential in efficient customer service

staff collaboration

If your business receives customer feedback by email , and you have only 1 single staff to reply all customer emails, it sounds easy. But what happens when this staff is on holiday or suddenly not coming to work due to illness… Continue Reading