Do you still think “helpdesk” is only for IT department, or technical support or engineering services? If you do, there is a misconception for sure. Some businesses are not clear what other operations or departments of theirs can benefit… Continue Reading
Starting 2017, to further streamline our after sales service and improve our technical support for the cloud helpdesk solutions customers, we have rolled out a re-engineered Support Request Portal. Below is a screenshot of the mobile-friendly web site: All our customers… Continue Reading
Cloud computing has been hot cakes in recent years. It is getting more momentum in businesses worldwide. Software-as-a-Service (SaaS) have gained very strong foothold for businesses of all sizes simply because of flexibility, and cost efficiency. Therefore, we often… Continue Reading
Redesigned Responsive Website Customer-Ticket.com is pleased to announce a newly redesigned, responsive website at http://www.customer-ticket.com/ to cater our customers and potential customers who are using mobile devices. The redesigned website serves our goal to deliver an easy-to-use experience for all… Continue Reading
Help the Helpers – Free helpdesk solutions for non-profit organizations (NPO) We always highly appreciate the dedications and devotion of the non-profit organizations in helping out our society. We are now running a “Help the Helpers” campaign to provide them with Customer-Ticket.com ticket helpdesk cloud solutions FREE OF CHARGE… Continue Reading
We launch a series of new reports for our ticket helpdesk solutions. Same as previous reports, new reports can anytime be generated with real-time data, right from inside our ticket helpdesk web solution. Available file formats include PDF (document), HTML (web… Continue Reading
In May, 2016, we have rolled out a new package of ticket reports and analytical charts to our cloud solutions. As a result, our ticket helpdesk customers can make use of new additional reports to analyse their ticket operations. … Continue Reading
Purple design theme shows as the helpdesk design theme in this post. Here demonstrates the use of a different banner photo and a different color. In general, this allows our customers to follow their corporate design and colors in… Continue Reading
In order to cater for flexible web integration of helpdesk into customers’ corporate web site, we do offer different design theme. Different banner photos and background images are deployed in such case. We fully understand that for different clients, they have… Continue Reading
In this article, we talk about Response Design for FAQ in helpdesk solutions. Although Frequently Asked Questions (FAQ) or Knowledgebase is an optional feature in our ticket helpdesk, it is highly advisable to make use of it to effectively… Continue Reading