In this article, we talk about Response Design for FAQ in helpdesk solutions. Although Frequently Asked Questions (FAQ) or Knowledgebase is an optional feature in our ticket helpdesk, it is highly advisable to make use of it to effectively… Continue Reading
In this article, we talk about Response Design for Check Ticket Status in helpdesk solutions. With this function, users or customers can check for their own ticket status quickly. In order to enforce data security, ticket details will not be immediately… Continue Reading
In this article, we talk about Response Design for Open New Ticket in helpdesk solutions. With this function, users can create a new ticket when they have questions, issues, enquiries or complaints. Firstly, users should select the most relevant “Help Topic”. It will… Continue Reading
As mobile devices getting popular and common for business users, we have responsive web version of our online demo available for public evaluation. It is specifically designed for mobile screens, namely smartphones and tablets. With responsive web design, our solution… Continue Reading
Here below we do a simple walk-through on how to open a new ticket and check ticket status in our ticket helpdesk web solution. We will cover 4 key areas: One-Stop Web Portal Open a New Ticket Check Ticket Status Knowledgebase… Continue Reading
We have seen strong interests from small to medium business clients, both locally and regionally for helpdesk on the cloud solutions. SaaS “Software as a Service” is the trend nowadays. Cloud computing model of business applications has obvious advantage over… Continue Reading
Here below are 19 ticket helpdesk report PDF samples for preview. With the helpdesk solution, we provide a built-in report engine which can generate ticket reports with real-time data. Available report file formats are, for instance, PDF (document), HTML (web page)… Continue Reading
For businesses which do not have any kind of helpdesk system in place, they often ask questions on potential ROI (return on investment). They sometimes are skeptical if such a helpdesk will improve their productivity at work. The answer is… Continue Reading
We understand from our customers that they sometimes prefer to receive email alert upon certain situations happening. When a new ticket is raised in the helpdesk system. Of course they will want to attend to it soonest. When a ticket has… Continue Reading
Reporting and analytics are crucially important management tools in any business systems. Given that our clients are using our web solutions to track down numerous customer feedback, inter-departmental or inter-branch business issues, there is always a need to do some… Continue Reading