How does Product Support benefit from Helpdesk solution?

product support keyboard with a stethoscope

For businesses distributing or selling products, they usually have dedicated teams of personnel on providing Product Support to customers. Depending on the types of products, some organizations may call such an operational team “Technical Support”, or “After Sales Support”, or… Continue Reading

Leverage power of cloud solutions in Business Continuity Plan

business continuity plan on chalk board size 285x200

Nowadays, many businesses are exploring to establish their Business Continuity Plan as a counter measure to fight the COVID-19. Leveraging the power of cloud solutions will make this task simpler.   What is business continuity plan? Business continuity (BC) refers… Continue Reading