Single Sign-On (SSO) is an authentication mechanism that allows a user to access multiple web applications or web services with one set of login credentials. Advantages by deploying SSO in an organization include: Eliminates credential re-authentication; therefore, it improves… Continue Reading
Wishing everyone all good things on this New Year 2019! Have fun, joy, peace, love, care, luck and success ahead! Happy New Year Greetings to Our Friends!
Happy Deepavali 2018! Wishing all of you very happy Diwali. May you all enjoy the festival with lots of light. All in all, wishing you new heights, new achievements, new projects and new era! Best Wishes, Wamp Multimedia Sdn Bhd… Continue Reading
Knowledgebase or FAQ is publicly available to all helpdesk users to encourage their self-service, before evening creating a ticket. It is the easiest, fastest, and cheapest way for your customers to find answers and information about your products and… Continue Reading
Canned Response is standard reply or answer for commonly asked questions. In our helpdesk solutions, staff or agents can simply pick and choose from Canned Response when replying to tickets. Having a list of them will greatly improve service consistency,… Continue Reading
To all our Malaysian friends, Selamat Hari Merdeka 2018! Happy Independence Day 2018! Let us all wish a bright future ahead for Malaysia, for all Malaysians. Happy Merdeka Day to all Malaysians and Happy Holiday to everybody!
Flexible Ticket Form is a versatile feature of our helpdesk solutions which allows capturing of extra, more specific information with regards to different types of tickets. While the standard formatted ticket form ask for the minimal amount of information… Continue Reading
System admin functionality is always one of the crucial functionalities in any business solutions. Respective system administration reports facilitate as important tools to allow proper management. This will, in return, ensure the smooth and continuous operations as a result. … Continue Reading
Happy Chinese New Year 2018! May we wish you all great happiness and prosperity in the Year of Dog! Best wishes for the holidays and happiness throughout! 鸡年大吉! 恭喜发财! 生意兴隆! 财源广进!
Wishing everyone all good things on this New Year 2018! Have fun, joy, peace, love, care, luck and success ahead! Happy New Year Greetings to Our Friends!